About us

TLCU (The Limb Clinic) is the largest Prosthetics (P&O) facility in WA, with an established client base where client satisfaction is our number one priority. We take pride in our work environment and friendly team, who are committed to excellence in client care.

Our team presently consists of five clinicians, three technicians and four administration staff. TLCU believes that our clients have seen enough of hospitals and doctors' rooms, and that is why we like to be different, by having a lounge room waiting area and clinic rooms that provide a relaxed and comfortable environment, allowing people to talk openly and honestly about their needs and treatment.

About the role

Reporting to the CEO, the primary purpose of this position is to receive and welcome TLCU clients and visitors, by phone and in person, providing efficient and effective support to, and ensuring the smooth running of daily activities for, clients and staff at TLCU.

This is not an entry level Reception position. The successful candidate must have strong computer and organisational skills, be motivated, be experienced in juggling a very busy administration role, and use their initiative to resolve issues as they arise, whilst covering a busy Reception. The complexity of this role lies not in any single task, but in managing phones, walk in clients, scheduling, funding submissions and ad hoc requests from clinicians simultaneously, often several at once.

Key responsibilities

• Greet clients and visitors, update demographics, and arrange client transportation
• Appointment scheduling, confirmation and management
• Answer all incoming telephone calls
• File management
• Client follow up (recalls)
• Process and assist with invoices, quotes, job sheets and acquittals (WALSA and NDIS)
• Submit documentation to government funding bodies
• Provide leave cover for other administration staff, as required
• Ad hoc administration duties or projects, as required by the CEO

About you

• High level of computer literacy and excellent communication skills
• Professional phone manner
• Highly motivated and able to work both autonomously and collaboratively within the team
• Above mid-level skill set in the Microsoft Office Suite, including Outlook, Word, Excel and Teams (essential)
• Experience in practice management systems such as Cliniko, MYOB & PRODA (preferred, not essential)
• Five or more years of previous experience in a similar administration or executive receptionist role
• National Disability Insurance Scheme (NDIS) experience (an advantage, though not essential)
• Working Rights for Australia, essential
• National Police Clearance Check
• Willingness to complete the NDIS Worker Screening Check
• Evidence of COVID-19 vaccination

Employee Benefits

• Competitive salary aligned to experience and capability
• Additional paid leave over the Christmas closure, above standard entitlements
• Monthly team lunches and regular social events
• A paid day off for your birthday (after completing probation)
• Free onsite parking
• A supportive and respected environment where your contribution is recognised

How to apply

Ø Only successful shortlisted candidates will be contacted for an interview

Ø No recruitment agencies please

Please submit the following:

•  A current CV, and
• A cover letter outlining your background, key strengths, motivations, and either why this opportunity interests you, or what you would bring to the role.

All applications and enquiries will be treated with the strictest confidentiality.

We are committed to building an inclusive workplace and value diversity in culture, gender, sexual orientation, physical ability, and body diversity. Our hiring decisions are based on qualifications, capability, and merit.

Please email your application or enquiries to :

Michelle Newcombe-Platt

Chief Executive Officer, TLCU

• E: **********@tlcu.com.au