OVERVIEW

We are seeking a dedicated and detail-oriented individual to join our team in the transportation industry. The ideal candidate will play a crucial role in ensuring a seamless reservation experience for our customers. This position requires excellent customer service skills and the ability to manage multiple tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy working with people, we would love to hear from you.

QUALIFICATIONS

• Previous customer service experience is preferred but not required. We are prepared to train the right candidate if they are ready and willing to learn.
• Strong customer service skills with the ability to communicate effectively with callers from diverse backgrounds.
• Excellent organizational skills with attention to detail to manage multiple reservations simultaneously.
• Ability to work flexible hours, including evenings and weekends as needed.
• A positive attitude and a commitment to providing outstanding service in the hospitality industry.
• Strong computer skills and ability to work independently with minimal supervision.
  Bring a strong work ethic, positive attitude and curiosity to learn - we will teach you the rest!
  Job Type: Full-time
  Pay: $20.00 - $25.00 per hour

Benefits:

• Paid time off

Work Location: In perso

• Manage incoming reservation requests via phone, email, and online platforms, ensuring accurate and timely responses.
• Provide exceptional customer service by addressing inquiries, making changes to existing reservations, and offering vehicle recommendations.
• Maintain up-to-date knowledge of company policies, services, and local attractions to assist customers effectively.
• Utilize industry specific management software and phone systems to process reservations and update customer information accurately.
• Collaborate with other departments to ensure that passenger preferences are met, and special requests are fulfilled.
• Conduct reservation audits as required, ensuring all reservations are accurate and properly entered.
• Assist with administrative tasks related to reservations, including data entry and reporting.
• Monitoring inbound flights for delays and tracking vehicle locations via GPS.