DESCRIPTION

As an office administrator you will work within a team of administrators as the central point of coordination for client surveys, ensuring every detail is handled. You will manage the scheduling of work with the surveyors, review and process reports, handle invoicing and maintain an excellent level of communication with clients and internal teams. The role requires strong organizational skills, an eye for detail and a proactive approach to solving problems in addition to strong English language skills. The ability to work well within a diverse team and contribute to a positive team dynamic is very important.

SKILLS, KNOWLEDGE AND EXPERTISE

Essential:

• Proven experience as an Office administrator, secretary or similar role.
• High proficiency in Microsoft 365 (outlook, word, excel, teams), SharePoint, and CRM or customer database systems
• Excellent command of the English language (speaking, reading and writing)
• Exceptional attention to detail and accuracy in documents and records
• Strong organisational and time management skills
• Professional communication skills (written & verbal) with the ability to handle client interactions confidently
• Ability to work as part of a team and take accountability for individual responsibilities
• Strong interpersonal skills within a collaborative environment

Desirable:

• Experience in the marine or surveying industry (not essential)
• Good command of Dutch language

• Scheduling and coordination: Book surveys in promptly and accurately, liaising with surveyors and clients to confirm arrangements and all necessary information.
• Report accuracy: check and format reports with exceptional attention to detail before they are issued to clients
• Invoicing: prepare client invoices accurately and send in a timely manner
• Inbox & communication: monitor and manage the general inbox, ensure that all external enquiries are responded to and promptly followed up
• Telephone duties: answer telephone calls professionally, providing callers with information or directing calls and queries as required.
• Complaint handling: log and process any complaints in order to maintain a quality service standard.
• Data and document management: use Microsoft 365, SharePoint and customer databases in order to maintain and organize information.
• Accountability: take ownership of tasks and ensure work is delivered to the highest standard.
• Team work & flexibility: Everyone contributes to a shared goal, adaptability and the ability to work cooperatively is a key component in this role