JOB OVERVIEW

Melcourt Industries Ltd are the leading supplier of peat-free garden and landscape products and have been trading for over 40 years. As the original ‘Peat-Free Pioneers’ we are dedicated to delivering high-quality products and exceptional customer service.
We are seeking a proactive and dependable Office Administrator to join our friendly team based in Long Newnton. This is a varied role where no two days are the same —perfect for someone who enjoys a mix of customer service, sales support, logistics, and general office duties.
Due to the nature of the tasks below – this is an office based position.

QUALIFICATIONS

• Minimum of 2 years’ experience in a varied administration role
• Proficiency in Microsoft Word & Excel
• Strong organisational skills with attention to detail
• Maths & English GCSE minimum Grade C / 5
• Excellent communication skills, both verbal and written
• Ability to manage schedules effectively while prioritising tasks
• A strong team player

Customer Service & Sales:

• Greet visitors and manage the front desk.
• Handle incoming calls and respond to pricing and product enquiries.
• Process sales orders and provide general support to the sales team.
• Send sample material to customers.

Transport & Logistics:

• Support the Transport department in busy periods and provide holiday cover.
• Book loads with Hauliers for delivery to customers.
• Book customer collections and deliveries with customers.

Inventory & Goods In:

• Oversee goods receiving procedures.
• Arrange the dispatch and collection of advertising materials.
• Monitor advertising material stock levels and liaise with suppliers.

Marketing & General Office Admin Support:

• Mail out brochures and price lists.
• Ad-hoc Marketing mailings via Mailchimp
• Manage customer queries related to the ‘Where to Buy’ section of the website.
• Responsible for ordering office supplies
• Perform general admin tasks as needed