ABOUT US

National Fire Safety Services LTD (NFSS) is located in Sutton Coldfield on the outskirts of Birmingham. Operating nationally, we are a specialist in fire risk assessments. As a small, family run business we pride ourselves on being quality focused, professional and customer focused and are looking for someone to join our team that encompasses all of those qualities. The post holder will play an integral role in the expansion of NFSS and will be responsible for supporting the day-to-day administration of the business.

EXPERIENCE

• Experience of working in an administration role with a customer focus
• Comfortable working in a team and lone working
• Highly proficient in working with Microsoft Packages (e.g., Outlook, Word, and Excel). Experience of Excel is essential and would ideally include an understanding of lookups and other intermediate functions.
• Excellent customer interaction, both written and verbal
  -Highly developed prioritisation skills

The post holder will be responsible for the provision of comprehensive administration and customer service support for the business. The post holder will be well organised, meticulous professional and able to work autonomously. The post holder will be required to, but not limited to:
- Be the first point of contact for customer interaction by answering the phone and responding to basic queries e.g., in relation to the online portal
- An awareness and understanding of the pricing structure to contact and schedule fire risk assessments with customer for assessors
- To maintain current work systems, creating property profiles and customers on our system
- To maintain and monitor the Risk Assessment Tracker, updating the status of jobs from booked, completed, validated, and sent
- To manage the mailbox and respond to general enquiries, escalating queries as appropriate.
- Assisting in the preparation of audits
- Assist in the processing of expenses
- General office and business administration