Office Administrator / Operations Support – Caterham (Office based)
Hours: Mon–Fri, 08:00–17:00
Location: Caterham, CR3 - Moving to Godstone at the end of the year.
Salary: £25,000–£30,000 DOE + pension

You’ll own the day-to-day admin of our jobs. It’s a guided but independent role and as you progress you’ll manage your own workload and keep everything moving and hopefully as we continue to expand, manage other administrators and assistants.

You will

• Answer inbound calls, take clear messages, escalate urgent.
• Input/update data in client portals/CAFM and our job system (create jobs, update statuses, upload photos/docs).
• Keep live job notes accurate; send client updates and chase POs/approvals.
• Raise/track purchase orders, book couriers/collections, and order materials to spec.
• Keep task tracking up-to-date for job progress, parts, and costs.
• Support the Ops Director with scheduling, permits/access, RAMS/H&S files, and other admin that frees up their time.
• Keep shared inboxes tidy; file quotes, invoices, delivery notes, etc.

What you’ll need

• Confident working solo day-to-day, with a helpful, can-do attitude.
• Clear phone manner and strong written English.
• Fast, accurate data entry; able to juggle multiple systems.
• Solid Microsoft 365 (Outlook/Word/Excel); quick to learn new portals.
• Organised, reliable, detail-driven; follows through and closes loops.

Nice to have (bonus)

• Experience with client portals/CAFM (FM service portals) or job software like BigChange
• Basic purchasing (raising POs, matching GRNs/invoices).
• Full UK driving licence

Benefits

• Company pension, free parking, business casual dresscode.
• Training on our systems; clear path to growth and training provided.

Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Work Location: In perso