PURPOSE OF THE ROLE

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.

KEY RESPONSIBILITIES

• Meet and greet visitors in a friendly and professional manner delivering world class service
• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
• Manage customer enquiries in person and via email to a high standard
• Postal distribution and organisation of couriers when required
• Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
• Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
• Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
• Responsible for stationery/catering orders
• Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
• Managing lost property received within the centre, logging, and destroying as per company policy and legislation
• Provide admin duties and tasks as and when required by the Business Support Manager and other management requests