RS REFRIGERATION SERVICES LTD.

Office Administrator
£26,000 - £30,000 Based on Experience
· Full Time Position 8:30am – 5:00pm Monday – Friday
· 25 Days Holiday + Bank Holidays
· Good Career Development
· Office Based
· Training Opportunities
RS Refrigeration Services are an ISO 9001 accredited company based in Hook; Hampshire that has been established for over 40 years. Specialising in the design and installation of high-quality commercial refrigeration and air conditioning solutions and servicing. We have built our reputation on maintaining the highest standards of customer service.
We are seeking a highly organised and proactive Administrative Support professional to join our team. The successful candidate will play a key role in supporting day-to-day operations, scheduling, customer service and general office administration to ensure smooth and efficient running of the office.

Key Responsibilities

• Handle incoming calls and emails, providing professional and timely customer service.
• Schedule jobs and co-ordinate appointments for engineers.
• Maintain job records and update scheduling software (Simpro).
• Assist with data entry, purchase orders and quotations.
• Liaise with suppliers for ordering parts and materials.
• Support engineers with compliance documentation and job reporting.
• Maintain accurate filing systems—both physical and digital.
• Assist with preparation of reports.
• Provide general administrative support to management and engineers.
• Process eBay sales and enquiries.

Skills & Qualifications

• Proven experience in an administrative or office support role (preferably in a trades or service-based industry).
• Strong organisational skills and attention to detail, excellent verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with industry-specific software is an advantage (eg Simpro).
• Ability to multitask and prioritise in a fast-paced environment.
• Team player with a positive, can-do attitude.
• Knowledge of the refrigeration and air conditioning industry is a plus.

Ideal Candidate
Prior office administration experience required; Experience working in Simpro or similar job management software preferred (training will be provided); Ability to work without supervision; Excellent time management skills; Exceptional communication and customer service skills; Technical skills, including proficiency with Microsoft Office programs; Strong prioritisation and organisation skills; Ability to handle confidential information; Strong record keeping skills; Ability to multitask.
Please attach your most recent CV along with a scan of your certification and a covering letter which gives details of your relevant working experience.
Job Type: Full-time
Pay: £26,000.00-£30,000.00 per year

Benefits:

• Company pension
• Sick pay

Work Location: In perso

• Handle incoming calls and emails, providing professional and timely customer service.
• Schedule jobs and co-ordinate appointments for engineers.
• Maintain job records and update scheduling software (Simpro).
• Assist with data entry, purchase orders and quotations.
• Liaise with suppliers for ordering parts and materials.
• Support engineers with compliance documentation and job reporting.
• Maintain accurate filing systems—both physical and digital.
• Assist with preparation of reports.
• Provide general administrative support to management and engineers.
• Process eBay sales and enquiries