JOB SUMMARY:

We are seeking a motivated and organised Office Administrator / Salesperson to join our team at our busy furniture store. This dual-role position requires a reliable individual who can efficiently handle administrative duties while also providing excellent customer service and sales support on the showroom floor. If you’re detail-oriented, have a passion for interior design, and love helping customers find the perfect furniture for their home, we’d love to hear from you!

QUALIFICATIONS & SKILLS:

• Previous experience in retail sales, preferably in the furniture or home décor industry.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and POS software.
• Excellent verbal and written communication skills.
• Friendly, professional demeanour with a customer-first attitude.
• Ability to multi-task and work independently in a fast-paced environment.
• Strong attention to detail and time management.

SALES DUTIES:

• Greet customers in a warm and professional manner.
• Understand customer needs and recommend suitable furniture options.
• Provide detailed product information, including materials, dimensions, and pricing.
• Prepare quotes and process sales transactions using POS systems.
• Place and track customer orders.
• Follow up with customers regarding orders, deliveries, and special requests.
• Maintain the showroom’s appearance by ensuring furniture is well-presented and displays are clean and updated regularly.
• Meet or exceed weekly sales targets.

ADMINISTRATIVE DUTIES:

• Manage incoming calls, emails, and customer inquiries.
• Process invoices, purchase orders, and maintain accurate records of sales and inventory.
• Schedule deliveries and liaise with suppliers.
• Maintain filing systems, both electronic and paper.
• Assist in basic bookkeeping and daily cash reconciliation.
• Ensure office supplies are stocked and equipment is functioning properly.
• Support management with other administrative or operational tasks as required.
• Maintain a social media presence for the shop.
• Keep our website up-to-date with recurring stock and new items, using WordPress.
• Design and edit catalogues, adverts and other visual media.