ABOUT US

We are a long-established, independent estate agency in Hampstead. Our small, close-knit team works in a calm, professional environment, serving a loyal client base built over many years.

ROLE OVERVIEW

We are seeking a proactive and well-presented Administrator / Secretary to support the smooth running of our office and sales department. This part-time role offers flexibility around working days and hours, though the schedule must meet the operational needs of the business.
You’ll play a key role in day-to-day office operations, acting as the first point of contact for clients and visitors, managing property-related queries, maintaining essential records, and overseeing diary coordination. The role also includes some PA-style responsibilities such as booking appointments, making payments, and supporting the Sales Manager with various administrative tasks.

KEY RESPONSIBILITIES

• Supporting the day-to-day operations of the office
• Acting as the first point of contact for members of the public and prospective clients—by phone, email, and in person
• Maintaining client and property records using our software system (training provided)
• Handling petty cash and keeping accurate financial records
• Office management tasks including filing, photocopying, ordering stationery, and other ad hoc duties
• Booking appointments, making payments and other carrying out other ad hoc tasks on behalf of the Director
• Taking initiative to keep processes running smoothly and anticipate team requirements
  Working closely with the Sales Manager to:
• Manage property enquiries and coordinating responses
• Prepare letters, invoices, and property brochures
• Assist with diary coordination and scheduling
• Support client communications and documentation
• Maintain accurate records of transactions and correspondence
• Maintain AML records