.DUTIES AND RESPONSIBILITIES

1. To provide administrative support to the Street scene Services quality assurance and performance.
2. Process complaints and enquiries from Councillors, members of the public, external organisations and other Council departments, whilst maintaining good public relations; and recording actions using manual and computerised systems.
3. To update, monitor, analyse and maintain a system of records and quality control data that is readily available to ensure accuracy and consistency of quality assurance information and service targets.
4. To assist with performance reviews for all service operations within Street scene Services, including recording details of work operations, materials usage, survey information and external supplies.
5. To assist in the application and development of IT systems and solutions to manage the quality and performance functions of the Street scene Team.
6. To monitor and advise on the quality control procedure and claiming of work values, advising service managers officer of requirements for further investigations, studies or variation to valued descriptions.
7. Liaise with supervisors and management on quality assurance issues, performance review queries, disputes and future target requirements.
8. Monitor quality control progress and productivity performance; unmeasured works, lost time and report to the Street scene Managers (Refuse & Cleansing / Grounds Maintenance) on a regular basis.
9. To assist in the production of quality assurance and performance information.
10. To assist the service managers with projects/service improvement initiatives and VFM studies to achieve the organisational objectives and priorities.

CORPORATE DUTIES AND RESPONSIBILITIES

To familiarise yourself with the principles of, and key Council documents and policies relating to:
· Health and Safety at Work.
· Equality and Diversity.
· Data Protection (Employees must at all times abide by the principles of the UK GDPR, Data Protection Act and Council policy and guidance)
· Customer Service.
· Community Safety (Section 17 of the Crime and Disorder Act requires the Authority and individual employees to consider how community safety can be improved when the functions of the Authority are exercised).
· Safeguarding Vulnerable Adults
· Child Protection Policy.
· Risk Management.
This job description sets out a summary of the key features of the role. It is not intended to be exhaustive and will be subject to review (on an annual basis).
Any other duties commensurate with the grade as determined by management.
Job Types: Full-time, Part-time, Temp to perm
Pay: £12.21 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Language:

• English (preferred)

Work Location: In perso