ABOUT US

SSY Group is a leading Fire and Security company based in Norwich, providing comprehensive security solutions for commercial and residential clients. Our services include CCTV, alarm response, mobile patrols, and fire alarm installations. Following a recent change in ownership we are looking to drive the business in an exciting new direction!

EXPERIENCE REQUIRED

Administration - 1 year
Customer service - 1 year
If you would like to be part of the journey with us, hit apply now with your CV and cover letter
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Work Location: In perso

THE ROLE

We are looking for an organised, confident and self-motivated individual who is passionate about delivering excellent customer service. This role will play a crucial part in supporting our office operations and ensuring our customers receive the highest standard of care.

KEY RESPONSIBILITIES

· Providing professional and friendly support via phone and email
· Capturing customer data on our CRM – Zoho and EZ Management
· Arranging routine maintenance and site surveys with customers
· Checking in with customer to discuss outstanding quotes and installations
· Raising customer invoices
· Matching supplier invoices
· Chasing outstanding customer invoices