Are you an organised customer focussed individual who is committed to providing support to our sales and processing department? If so, we have the perfect opportunity for you!
Supalite Tiled Roof Systems, a leading provider of innovative, energy-efficient and aesthetically pleasing roof solutions, is seeking a highly motivated individual to join our team as an Office Administrator.

QUALIFICATIONS AND SKILLS:

• Proven experience in an administrative, coordinator, or sales support role.
• Confident communicator with a warm, professional phone manner.
• Strong attention to detail; you spot errors before customers do.
• Comfortable juggling priorities in a busy, deadline‑driven environment.
• IT‑savvy: proficient with Microsoft 365 (Outlook, Excel, Word, Teams) and CRMs.
• Numerate and literate; able to produce clear emails, letters, and simple reports.
• Team player who takes ownership and follows through.

THE ROLE

We’re looking for a super‑organised Office Administrator to provide day‑to‑day administrative support to the Sale Manager and the wider Sales team. You’ll keep our sales operations running smoothly — from managing inbound enquiries and quotes to keeping records spotless and customers happy.

KEY RESPONSIBILITIES:

• Be the first point of contact for phone and email enquiries; triage to the right person quickly and professionally.
• Prepare, issue, and follow up on quotes, pro formas, and order confirmations.
• Book customer training sessions and ensure all arrangements are in place.
• Receive visiting customers on‑site; provide a professional and welcoming experience
• Maintain CRM and order records with 100% accuracy; update customer details, notes, and activity logs.
• Process orders in Sage accurately and efficiently.
• Process and monitor e‑commerce orders, ensuring smooth fulfilment and timely dispatch.
• Liaise with Production, Transport, and Accounts to ensure orders are complete, invoiced, and delivered on time.
• Track samples, brochures, and marketing materials; arrange dispatches to customers as needed.
• Own inbox hygiene and document filing (SharePoint/Drive); uphold version control and naming standards.
• Help onboard new trade customers (account forms, credit checks, welcome packs).
• Raise purchase orders/requisitions and receipt deliveries where required