Office Administrator at The Fedcap Group

Englewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

24.0

Posted On

09 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Administration, Phone Management, Billing, Invoicing, Event Planning, Shipping and Mailing, Business Development Support, Marketing Support, Time Management, Organization, Professional Communication

Industry

Non-profit Organizations

Description

At TACT (Teaching the Autism Community Trades), we believe every individual deserves the opportunity to discover their strengths, build meaningful skills, and pursue a fulfilling career. Founded in 2016, TACT is an innovative Colorado nonprofit dedicated to empowering individuals on the autism spectrum through hands-on education, workforce training, and employment pathways in the skilled trades. Today, TACT serves more than 1,500 students and families through industry-driven programs designed to build confidence, independence, and lasting careers. As our Office Administrator, you will be the welcoming face and voice of TACT, creating positive first impressions for every client, family, community partner, and employer who connects with our organization. More than managing phones and administrative tasks, you will play a vital role in ensuring a seamless, supportive, and professional experience for everyone we serve. Your organization, responsiveness, and commitment to exceptional customer service will help keep our operations running smoothly while directly contributing to our mission of empowering individuals with autism to build meaningful careers and greater independence. Key Responsibilities * Serve as the primary point of contact for incoming calls from clients, families, staff, and partners * Process emailed orders and respond to inquiries with accuracy and professionalism * Provide attendance confirmations and availability updates to staff and instructors * Manage and route daily phone calls efficiently and appropriately * Monitor tracking and delivery status of training supplies and materials * Handle shipping and mailing of packages and correspondence * Assist with billing, invoicing, and administrative documentation * Support business development and marketing initiatives through ad hoc administrative tasks * Help plan and support events involving clients, families, and partners * Maintain composure and professionalism in high-pressure or time-sensitive situations * Actively contribute to a positive, collaborative organizational culture Performance Indicators & Measures of Success * Consistently positive client and family service feedback * Accurate, timely, and reliable follow-up on all communications and tasks * Willingness to contribute ideas, take initiative, and support special projects * Strong working relationships with manufacturer and vendor partners * Demonstrated reliability, organization, and attention to detail Expectations & Core Competencies Employees in this role are expected to be self-directed, accountable, and committed to daily excellence in support of all stakeholders. This includes: * Taking full ownership of assigned responsibilities * Setting and executing time-bound goals to manage workload effectively * Maintaining accountability to commitments, deadlines, and schedules * Supporting team members while upholding high professional standards Position Details * Schedule: Monday to Friday 8am to 4:30pm * Compensation: $22 to 24 per hour

Responsibilities

The Office Administrator serves as the primary point of contact for clients and partners, managing communications and administrative tasks. They are responsible for processing orders, handling billing, and supporting business development and event planning initiatives.