TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.

ROLE RESPONSIBILITIES

• Provide exceptional support of assigned portfolio as directed.
• Work collaboratively with departmental leaders to achieve operational objectives
• Perform administrative support for branch operations, including responding to customer inquiries, internal stakeholders and redirecting them as needed
• Track, update, and process field personnel hours, payroll, and related documentation to ensure accuracy
• Maintain and manage project files, including opening, updating, closing, and ensuring proper tracking
• Monitor and replenish office supplies and equipment as needed
• Generate and draft and update relevant departmental reports
• Record HR activities, support safety initiatives, and ensure compliance with policies and industry regulations
• Maintain accurate data entry and filing (physical and digital)
• Request and track TSSA inspections
• Provide requested paperwork for job starts as well as TSSA inspections
• Process elevator turnover information and communicate updates to the service and maintenance teams
• Communicate regularly with the head office and perform other duties as assigned
• Provide backup coverage to colleagues within the team during absences and planned time off
• Other duties as assigned

ROLE QUALIFICATIONS

• Diploma in Business or Office Administration or related field
• A minimum of 2 years of relevant experience (related industry considered an asset)
• Strong business acumen and attention to detail
• Exceptional communication skills paired with the inherent ability to prioritize and organize tasks
• Excellent customer service, project coordination and conflict resolution skills
• Ability to work effectively under pressure, manage competing priorities and thrive in a fast-paced environment.
• Resourceful, self-drive and collaborative
• Ability to innovate and make process improvement recommendations
• Strong aptitude in Microsoft Office Suite; Word, Excel, PowerPoint, Oracle
• The ability to travel and work within the Downtown & Greater Toronto Area as needed based on operational requirements