About the role

This is a hands-on role within a family-owned business, where you'll be an important part of keeping the day-to-day office operations running smoothly and making sure customers receive great service. The position advertised is for Office Administrator with potential to turn into Office Co-ordinator for the right candidate.

Key responsibilities

• Answering phone calls and responding to customer enquiries
• Booking and coordinating jobs and services
• Communicating with customers and keeping them updated
• Data entry, filing and general office administration
• Invoicing and basic administration tasks
• Liaising with technicians and supporting the wider team
• Using ServiceM8 to manage jobs, bookings and customer information
• Helping keep the office organised and running efficiently

About you

• Excellent customer service and communication skills
• Organised, reliable and able to manage multiple tasks
• Friendly and professional phone manner
• Confident using computers and learning new systems
• Able to work independently and as part of a small team
• Previous administration or customer service experience
• Experience with ServiceM8 is an advantage but not essential
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