COMPANY OVERVIEW

Westward Energy Services Ltd is one of the largest central heating companies in Wales with over 30 years of experience, employing more than 60 qualified GAS Safe & OFTEC engineers and electricians. Operating from our offices in Pontardawe in the Swansea Valley, we manage heating servicing and maintenance contracts for a wide range of commercial and domestic clients across Wales. Our customer base includes local authorities, universities, colleges, and housing associations.

ESSENTIAL SKILLS & EXPERIENCE

• Minimum 1 year in an office-based customer service or administrative role
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication skills and a friendly, professional telephone manner
• Strong organisational and multitasking abilities
• High attention to detail and a proactive approach to work
• Ability to work independently and manage time effectively
• Reliable under pressure and adaptable to changing priorities
• Strong interpersonal skills and a collaborative team spirit
• Professionalism and discretion in handling sensitive information

EDUCATION & EXPERIENCE REQUIREMENTS

• GCSE or equivalent (required)
• Customer service experience: 1 year (required)
  Job Types: Full-time, Permanent
  Pay: £25,400.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: In perso

ROLE OVERVIEW

We are seeking a proactive and detail-oriented Office Administrator to join our team of 20 staff in Pontardawe. This role involves a variety of administrative tasks and requires excellent communication and organisational skills.

KEY RESPONSIBILITIES

• Answering and logging incoming and outgoing calls using our call management system (training provided if necessary)
• Raising quotes and processing paperwork from suppliers and engineers
• Organising engineer workloads and scheduling appointments
• Taking meeting notes and distributing minutes when required
• Ordering and maintaining office supplies and inventory
• Ordering parts as required for service and maintenance operations
• Supporting general office operations and assisting colleagues as needed