SCOPE OF POSITION

The post holder will be expected to work any hours required in the execution of his/her duties. The role does not have line management responsibility

SUMMARY OF ROLE

We are looking for an organised and diligent Office Administrator to join the Aldar Tissue team. This role will be responsible for a wide range of administrative tasks, including order processing, transport coordination, quality assurance, employee training, and systems management across various operational platforms. The ideal candidate will have experience with CRM systems.

PRINCIPAL RESPONSIBILITIES

Order Processing & Logistics:

• Process customer orders for Musgrave, Lidl, Aldi, and other clients, ensuring accuracy and timely dispatch.
• Manage transport bookings via the Lidl portal and the internal transport booking sheet.
• Confirm the receipt of goods within the Warehouse Management System (WMS) and update stock levels for paper as per Aldar Tissue’s inventory count.

Quality Control & Compliance:

• Review the production quality report (QSF47) to ensure compliance with product specifications.
• Collect retain samples for Musgrave orders and maintain appropriate documentation.
• Deliver induction training to new employees, covering Health & Safety, Quality Assurance, and BRC.

Portal & System Management:

• Utilise various operational platforms to manage tasks:
• Listing new products or updating existing product information.
• Managing and closing customer complaints, including QSF24.
• Updating product specifications
• Processing orders and booking transport.
• Managing packaging compliance.
• Submitting H1/H2 reports for packaging waste.
• Ensuring calibration certificates are current.
• Managing pest control records.
• Verifying sustainability certifications.

Documentation & Data Management:

• Maintain and update quality control documents such as QSF, QSP, WI, and product specifications for finished products and raw materials.
• Raise Purchase Orders (P.O.s) for procurement and manage the order process.
• Process invoices and generate new labels for product packaging.

Inventory & Stock Control:

• Assist with stocktaking and ensure accurate inventory management.
• Add new Purchase Orders and sheet information to the matrix for record-keeping.

Administrative & Operational Support:

• Coordinate pallet orders and maintain relevant documentation.
• Manage weekly payroll and ensure accurate employee records.
• Monitor and report on daily/weekly Key Performance Indicators (KPIs).
• Oversee employee holiday and training schedules, ensuring adequate coverage.

Artificial Intelligence & CRM System Utilisation:

• Effectively manage CRM systems to support customer relations, order processing, and data accuracy.
• Leverage AI tools to optimise operational processes, such as inventory forecasting and production planning.

It is the company’s intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable. However, the business will change, and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.