YOUR MAIN RESPONSIBILITIES ON A DAY TO DAY BASIS WILL BE:-

• Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
• Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments.
• Track shipments in transit and provide updates to customers as needed.
• Ensure all documentation and recordkeeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
• Capture data entries into WFS and other airlines computer systems.
• Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards.
• Resolve any service issues that may arise during the shipping process via telephone or email.
• Build relationships and liaise with customer airlines and their customers.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED:-

• Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
• Customer Service experience is key to this role.
• Attention to detail when providing administrative support with strong organisational skills.
• Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
• Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines.
• Air Cargo knowledge is desirable to understand the industry requirements.
• Shift work includes nights, weekends, and holidays, as our business operates 24/7.
  Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.