Office Agent at Worldwide Flight Services, Inc.

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

39258.87

Posted On

19 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administrative support, Data entry, Communication, Organization, Multi-tasking, Attention to detail, IT skills, Logistics, Air cargo knowledge, Problem solving, Relationship building

Industry

Airlines and Aviation

Description

Office Agent Department: Operations Employment Type: Permanent - Full Time Location: London Heathrow Reporting To: Operations Manager Compensation: £31,602 - £39,259 / year Description Step into the heart of cargo logistics – where every shipment tells a story and precision is essential WFS is expanding our Special Handling capability at London Heathrow, and we are looking for dedicated individuals to join our Office Agent – Special Handling Team, supporting the safe and compliant movement of Dangerous Goods (DG) across our global network. If you are hard‑working, committed, and ready to develop your career with a world‑leading cargo handler, this opportunity is designed for you. As an Office Agent you will play a crucial role in facilitating the operations smoothly and ensuring effective communication between the various stakeholders involved in the freight and cargo transportation process. You will be responsible for providing essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations. Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry. Shift Pattern: 8‑hour rotating shifts on a 4‑on / 2‑off cycle, covering early, day, and evening shifts between 06:00 and 22:00. Reward and Package Contract Type: Full-time, Permanent Employee Assistance Programme – including access to the We Care service for wellbeing support Performance Appraisal & Development – structured management process to help you grow and progress Recognition & Rewards – celebrating achievements and contributions Other Benefits: Car parking onsite Your main responsibilities on a day to day basis will be: A point of contact for customers to provide assistance with enquiries and resolve any issues that may arise during the shipping process. Process inbound and outbound flights and coordinate with carriers, managing the driver’s reception, warehouse and parties involved in the transportation chain to schedule pickups, deliveries, and shipments. Track shipments in transit and provide updates to customers as needed. Ensure all documentation and recordkeeping is accurately maintained and that shipping documents for import and export comply with regulatatory requirements and company policies. Capture data entries into WFS and other airlines computer systems. Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws are compliant against legal and regulatory standards. Resolve any service issues that may arise during the shipping process via telephone or email. Build relationships and liaise with customer airlines and their customers. To be successful in this role you will need: Excellent command of the English language in both written and verbal communication to effectively communicate with team members, supervisors, and external stakeholders. Customer Service experience is key to this role. Attention to detail when providing administrative support with strong organisational skills. Basic IT skills required to capture relevant information on the various airlines dedicated computer systems. Multi-tasking ability and the need to remain calm under pressure and to work against tight deadlines. Air cargo knowledge is desirable to understand the industry requirements. Flexibility to work shifts including 8 hour shift patterns. Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5-year employment history and a drug & alcohol test. Our Values Safety Always look out for our own and each other's safety. Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously. Comply with all relevant safety regulations and standards at all times. Learn from mistakes and share that learning. Customer Focus Delight customers by actively anticipating their needs, concerns and preferences. Offer alternative "yes" solutions to "no" situations. Deliver service excellence and always aim to exceed customer expectations. Respect Appreciate everyone's background, cultural values and opinions at all times. Actively listen and understand other's intent and point of view, especially during disagreements. Build trusting relationships, demonstrate empathy and care for others. Excellence Always do the right thing. Do it right the first time. Demonstrate extreme ownership: See it, Own it, Solve it. Adopt a growth mindset: keep learning, stay agile, be resilient. Set high expectations, embrace innovation and practice continuous improvement. Teamwork Prioritise SATS Group's interests over one's own and department needs. Proactively share resources, ideas and information constructively. Build on each other's strengths and ideas to achieve win-win outcomes.

Responsibilities

The Office Agent will facilitate cargo operations by coordinating with carriers, warehouse staff, and customers to ensure smooth inbound and outbound shipments. They are responsible for maintaining accurate documentation, capturing data in computer systems, and resolving service issues while adhering to safety and security regulations.