Office and Customer Support Specialist at Michaelis Corporation

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

22.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Communication, Scheduling, CRM Records Maintenance, Data Entry, Microsoft Office, Empathy, Attention To Detail, Marketing Assistance, Event Organization, On-boarding Material Preparation, Invoice Dispersing, File Organization, Lead Management, Client Follow-up

Industry

Construction

Description

Description Customer Support Specialist Indianapolis, IN Reports to: HR and Operations Administrator Hourly Range: $18 - $22 (based on experience) Job Type: Full-time Schedule: Monday to Friday – 8:00am to 4:30pm Role Summary: An Office & Client Support Specialist provides comprehensive administrative and customer service support to ensure efficient office operations and positive client experience. This role will primarily focus on customer service, being the key point of contact for clients, managing communication between project managers and estimators, scheduling appointments, and maintaining accurate CRM records. As part of the office support, the specialist will assist internal teams with projects, to ensure they are completed accurately and in a timely manner. Core Responsibilities Customer Service: Respond to lead calls, voicemails, emails, and captivated messages from clients regarding services to drive sales growth. Schedule and coordinate appointments for estimators and sales representatives for inspections, estimates, and service calls Provide clear information about restoration processes and timelines Follow up with clients to ensure satisfaction and address concerns Input new leads into systems, ensuring all relevant client information and referral sources are accurately captured Maintain a professional and empathetic tone with clients who may be experiencing stressful situations Office Support: Marketing Assistance: Support marketing by monitoring referral sources and social media engagement, assisting in implementing logistic tracking systems, taking pictures or videos for projects or posts, and maintaining spreadsheets or reports Business Development Preparation: Support initiatives in campaigns or events by ordering company swag and organizing events supplies HR & IT Projects: Assist in implementing and maintaining office technology solutions and documents, morale/engagement events, preparing on-boarding materials, system updates Accounting Duties: Assist with invoice dispersing, organizing files, mailing checks Benefits: Health Insurance Health Savings Account (HSA) Life Insurance Dental Insurance (100% Employee-Paid Benefit) Vision Insurance (100% Employee-Paid Benefit) 401(k) with company match Paid time off and holidays Professional Development Assistance Required Skills: Microsoft Office (Word, Excel, Outlook) Strong verbal and written communication Empathy and professionalism (customers are often stressed after property damage) 1-3 years of experience in customer service High attention to detail and accuracy in data entry and documentation Preferred (but not needed) Skills: Proficiency with CRM systems and client database management Knowledge of water mitigation, mold remediation, or fire restoration processes Basic understanding of social media engagement and content coordination Basic accounting skills

Responsibilities

The role primarily focuses on customer service, acting as the main client contact, coordinating communication between project managers and estimators, scheduling appointments, and maintaining accurate CRM data. Additionally, the specialist will support internal teams with project completion to ensure accuracy and timeliness.