OVERVIEW

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.
Society Insurance is seeking an experienced Office and Front Desk Manager to join our team in Fond du Lac, WI. In this position you will work to lead, direct, and mentor the Office Services Processors and Receptionists, maintain oversight of day-to-day tasks and activities, and support strategic initiatives in alignment with departmental and company goals.

• Provides quality service by maintaining reception, imaging, and mail processing standards, solving quality and service problems, and recommending system or process improvements.
• Manages workload and administrative duties by reviewing and assigning tasks to staff, developing workflow scheduling, procedures, and protocols.
• Leads cross-training efforts among Office Services and Reception staff to ensure efficient and effective workflows.
• Analyzes call volumes and their impact on workloads of the Receptionist team.
• Handles Office Services and Receptionist needs by undertaking project-management initiatives and challenging phone, mail, and imaging problems.
• Identifies training gaps and coordinates training plans as needed while also keeping the staff informed on team-specific initiatives and/or training and cross-training opportunities.
• Develops staff by coaching, mentoring, disciplining, and scheduling team members. Additionally plans, monitors, and appraises job results.
• Performs customer experience check-ins with internal customers to ensure satisfaction with services provided.

About You:

• You enjoy working with others in a positive, proactive, collaborative team setting.
• You’re a creative out-of-the-box thinker and seek to continuously improve processes.
• You enjoy analyzing, solving difficult problems, and always asking ‘the why’.
• You’re accountable and dedicated to meeting customer needs.
• You’re a self-starter and quality focused.
• You enjoy setting goals and achieving them