JOB OVERVIEW

We are seeking an organised and flexible Office and Reception Coordinator.
Within this role you will be responsible for managing both marketing activities and summer reception tasks. The successful candidate will be handling customer inquiries, looking after the booking system, updating the social media accounts, and day-to-day office duties. This is a dynamic role requiring a mix of marketing, customer service, and administrative skills. We are looking for someone who is willing to get stuck in and be proactive in carrying out a range of varied tasks.

• Handle incoming emails and phone calls, providing exceptional customer service and addressing inquiries efficiently.
• Manage bookings through our online system for both the seasonal campsite and year-round cottage bookings
• Manage and update social media accounts (e.g., Facebook, Instagram, X) with relevant content to engage customers and promote services.
• Manage a team of receptionists during the summer months
• Assist customers with any booking-related queries, including changes, cancellations, or special requests.
• Carry out day-to-day problem-solving relating to customer issues
• Assist with any additional administrative tasks as required to support the business
  Job Type: Fixed term contract
  Contract length: 18 months
  Pay: £13.50 per hour
  Expected hours: 40 per week

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In perso