Office Assistant - (Customer Service & Admin) - U.S. Swim School - Africa at Scalesource

, , South Africa -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

1500.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Lead Management, Scheduling Coordination, Customer Communication, CRM, HubSpot, Google Workspace, Zoom, RingCentral, Canva, Multitasking, Reporting, Inbound/Outbound Calls, Virtual Assistant

Industry

Staffing and Recruiting

Description

Virtual Assistant (Customer Service & Administrative Support) - Remote Company: U.S. Swim School company Location: Fully Remote Compensation: USD $1,250 – $1,500 per month Employment Type: Full-Time | Remote (PST;CST;EST) Opportunity Looking to build a long-term remote career while supporting one of the leading swim education brands in the United States? At ScaleSource, we connect talented professionals worldwide with stable, full-time remote opportunities where they become long-term members of U.S.-based teams. This role offers: • Stable, full-time remote work paid in USD • Opportunity to support a nationally recognized education brand • Career growth within customer experience and operations roles • Professional remote work culture and training support • Long-term development opportunities with growing U.S. businesses About the Client One of the largest providers of water-safety and learn-to-swim programs in the United States. The organization delivers structured aquatic education programs for children and adults with a strong focus on safety, skill development, and customer satisfaction. About the Role This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations. What You’ll DoKey Responsibilities1. Customer Service & Lead Management Manage inbound and outbound calls, emails, and messages from families. Provide clear information about swim programs, pricing, and schedules. Convert inquiries into enrolled students. 2. Enrollment & Scheduling Coordination Schedule swim lessons and coordinate class availability. Manage bookings, cancellations, and reschedules. Coordinate schedules between families and instructors. 3. Customer Communication & Retention Follow up with leads and enrolled families. Provide updates, reminders, and class information. Ensure a positive customer experience throughout the enrollment process. 4. CRM & Administrative Support Maintain accurate student records in the CRM. Update enrollment status, notes, and customer interactions. Assist with reporting, tracking, and internal documentation. 5. Operational & Marketing Support Assist management with administrative workflows. Support coordination tasks across swim school locations. Assist with light social media or marketing coordination when required. Requirements1. Customer Service Experience Minimum 2 years of experience in customer service, client support, or virtual assistant roles. 2. Scheduling / Coordination Experience At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings. 3. Customer Communication Volume Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms. 4. CRM / Software Experience At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms. 5. Multitasking / Administrative Coordination Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking. Technical Skills • Experience with CRM systems such as HubSpot or similar platforms • Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools • Ability to learn new tools and workflows quickly Professional and quiet remote work setup (PC) with reliable high-speed internet. Strong Zoom presence and polished communication skills. Ability to balance client interactions with administrative responsibilities. Submission of an introductory video is required as part of the hiring process.

Responsibilities

This role involves managing customer service interactions, including handling inquiries via calls and email, converting leads into enrollments, and coordinating lesson scheduling for swim programs. Additionally, the assistant will maintain accurate student records in the CRM and support general administrative and operational workflows across swim school locations.