Office Assistant I - Great Lakes Pain Medicine at UPMC

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Customer-Focused, Communication, Organizational Skills, Medical Office Experience, Scheduling, Record Management, Patient Interaction, Confidentiality, Word Processing, Computer Experience, Medical Terminology

Industry

Hospitals and Health Care

Description

UPMC’s Great Lakes Pain Medicine office is seeking a detail-oriented and customer-focused Office Assistant to join our team. In this vital front-office role, you’ll support patients and providers by scheduling appointments, managing records, and ensuring a smooth, welcoming experience for all visitors. Prior medical office experience is preferred, along with strong communication and organizational skills. This full-time position will work Monday through Friday with shifts scheduled between the hours of 7:00am to 5:00pm. No holidays, evenings or weekends are required. Title and starting pay rate of this position may vary based on years of experience. Responsibilities: Verify necessary information and records in the medical record and computerized scheduling system. Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Answer telephone, screens calls, takes messages, and provides information. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Answer questions regarding patient appointments and testing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. High school diploma or GED is required. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Office Assistant will support patients and providers by scheduling appointments, managing records, and ensuring a welcoming experience for visitors. Responsibilities include verifying information, greeting patients, maintaining records, and answering phone inquiries.