OFFICE ASSISTANT I – FAMILY HEALTHCARE OF EDINBORO

Job ID: 7129492174
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Hamot
Department: Specialty Outpat Clinic
Location: 104 East Second St, Erie, PA
Union Position: No
Salary Range: $ 17.64-26.53 USD

QUALIFICATIONS:

• High school diploma or GED is required.
• 1 year work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred. Word processing and computer experience preferred.LICENSURE, CERTIFICATIONS, AND CLEARANCES:
• Act 34

UPMC’S FAMILY HEALTHCARE OF EDINBORO IS SEEKING A FRIENDLY AND ORGANIZED OFFICE ASSISTANT I TO JOIN OUR PATIENT-CENTERED TEAM. IN THIS VITAL FRONT-LINE ROLE, YOU’LL HELP SCHEDULE APPOINTMENTS, GREET AND ASSIST PATIENTS, AND SUPPORT SMOOTH COMMUNICATION ACROSS DEPARTMENTS. PRIOR ADMINISTRATIVE OR MEDICAL OFFICE EXPERIENCE IS PREFERRED BUT NOT REQUIRED—WE’RE HAPPY TO TRAIN THE RIGHT CANDIDATE. FAMILIARITY WITH EPIC WOULD BE A PLUS, AS IT HELPS STREAMLINE SCHEDULING AND BILLING PROCESSES. IF YOU’RE READY TO MAKE A MEANINGFUL IMPACT IN A WELCOMING HEALTHCARE ENVIRONMENT, WE ENCOURAGE YOU TO APPLY TODAY.

This full-time position will work Monday through Friday between the hours of 8:00am to 4:30pm. This position will require travel 25% of the time to Heritage Primary Care in Waterford, PA and Family Medicine of Corry in Corry, PA. No holidays, evenings or weekends are required, offering a great work-ilife balance.

RESPONSIBILITIES:

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions. Inform appropriate department/person of person’s arrival performing appropriate check-in and check-out functions.
• Maintain clean, orderly waiting area including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screens calls, takes messages, and provides information.
• Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Complies with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.