Office Assistant II - Great Lakes Pain Medicine at UPMC

Erie, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail-Oriented, Customer-Focused, Scheduling, Patient Records Management, Administrative Support, Medical Terminology, Word Processing, Computer Experience, Billing, Transcription, Inventory Management, Communication, Insurance Authorization, Appointment Coordination, Check-In/Check-Out Functions, Patient Interaction

Industry

Hospitals and Health Care

Description

UPMC's Great Lakes Pain Medicine office is seeking a detail-oriented and customer-focused Office Assistant II to join our team. In this role, you'll be responsible for scheduling appointments, managing patient records, and supporting both front desk and administrative functions. The ideal candidate will thrive in a fast-paced environment and contribute to a welcoming, efficient experience for our patients. If you're ready to make a meaningful impact in a supportive healthcare setting, we encourage you to apply! This full-time position will work day-shift, Monday through Friday. No holidays, evenings or weekends are required, offering a great work-life balance! Responsibilities: Verify necessary information and records in the medical record and computerized scheduling system. Prepare patient charts for upcoming appointments. Completes necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Maintain a clean, orderly waiting area including beverage area and reading materials. Answer questions regarding patient appointments and testing. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Assist with inpatient billing process. Assist physicians with transcription and dictation issues/concerns, and review process for accuracy Process medical records release requests. Identify stock levels of office supplies and assist with ordering/inventory management. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answer telephone, screens calls, takes messages and provides information in a courteous manner. Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers. High school diploma or GED Three years of work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience required. Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Office Assistant II will be responsible for scheduling appointments, managing patient records, and supporting front desk and administrative functions. This role requires maintaining a welcoming environment and ensuring efficient operations for patient care.