About the role

This is a varied, hands-on role where no two days are exactly the same. You'll work closely with our Sales Manager, assisting with clients, administration, jewellery collections and service jobs, while making sure the showroom and office are organised, well presented and ready for the day.

Key responsibilities

• Assisting the Sales Manager with the day-to-day running of the showroom
• Greeting and assisting clients when they arrive
• Helping clients collecting completed rings and jewellery
• Receiving jewellery being dropped off for servicing, repairs and other work
• Assisting with client paperwork and general administration
• Answering phones and assisting with general enquiries
• Keeping client and job information organised and up to date
• Ordering stationery, packaging, refreshments and other office/showroom supplies
• Collecting and organising mail and deliveries
• Helping prepare and set up the showroom each day

About you

• Friendly, warm and confident dealing with clients
• Well presented and professional
• Highly organised with good attention to detail
• Reliable, punctual and trustworthy
• Comfortable working independently and taking initiative
• Happy to help with both client-facing tasks and behind-the-scenes administration
• Computer literate and comfortable learning new systems

A good communicator with a positive, can-do attitude

Previous experience in administration, reception, retail, hospitality or customer service would be highly regarded

About us

Diamondport is a Brisbane jewellery business specialising in engagement rings, wedding rings and fine jewellery. You'll be joining a close-knit team in a professional but friendly environment, working with beautiful jewellery and helping us deliver an exceptional experience for our clients.

How to Apply

We’d love to get to know you beyond your résumé.

To apply, please email us *******@diamondport.com.au your résumé, a short cover letter and a brief video answering the following three questions:

1. Tell us a little about yourself and why you’d like to work at Diamondport.
2. What does great 5 star customer service look like to you?
3. Tell us about a time you noticed something needed to be done and took the initiative to do it.

Your video doesn’t need to be professionally produced — we’re simply looking to get a feel for your personality and how you communicate.

• Please keep your video to approximately 2–3 minutes and include a link to it in your application email.