ABOUT US

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.
At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.
We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca
For the Region’s full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

DON’T HAVE EVERY QUALIFICATION?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.
Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

JOB SUMMARY

Office Assistants work as part of a client-centred team that assists individuals and families in the Niagara Region access the supports and services, they need to achieve life stabilization goals, including financial independence and employability. This role performs a wide variety of customer service and administrative support functions for clients and staff in person, by telephone and electronic communication to a diverse population. Responsible for all operational activities related to the Records Management Program of the Social Assistance and Employment Opportunities (SAEO) Division.

EDUCATION

• Completion of a Certificate or Diploma in Business or Office Administration, or related field of study.
• Certificate in Records Management preferred.
• Additional training in software courses including database, spreadsheet, word processing and communications software applications in an accredited business or office administrative program.

KNOWLEDGE/EXPERIENCE

• Over 2 years experience in records management, customer service, and administrative support, preferably in a human/social services environment.
• Must possess working knowledge of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
• Strong working knowledge of current Microsoft Office applications, advanced office automation systems and Adobe software, including word processing, spreadsheet, database, presentation applications, tables and graphs i.e., Outlook, Excel, Access, Word and PowerPoint.
• Experience dealing with highly sensitive and confidential information.
• Knowledge and understanding of electronic records management theory, principles and practices.

SKILLS

• Ability to navigate computer systems and client databases (i.e., Social Assistance Management System (SAMS), Social Assistance Legacy Information (SALI), corporate records management system, etc).
• Proficient keyboarding and strong data entry skills.
• Must possess excellent communication (written and oral), interpersonal, teamwork, conflict-resolution and customer service skills.
• Detail oriented, strong organizational, and time management skills to meet deadline and manage multiple tasks.
• Ability to use good judgment, prioritize and research.
• Ability to provide timely and professional service to both internal and external customers.
• Understanding the protection, confidentiality, and privacy of information and ability to deal with sensitive and
  confidential information with diplomacy, tact and discretion.

Please refer the Job description for details