Are you fun-loving, energetic, and ready to embrace the unexpected? Join our vibrant Commercial Team at Bodmin Railway, where no two days are ever the same! We’re looking for someone who thrives in a dynamic environment and enjoys being part of a passionate heritage community.

ABOUT US

The Bodmin Railway Heritage Trust is a charitable organisation dedicated to preserving and celebrating Cornish railway history. We operate heritage steam and diesel trains across a scenic 6-mile route, offering dining trains, themed events, and seasonal specials. Our team includes enthusiastic volunteers and a small number of dedicated staff.

THE ROLE

We’re seeking a proactive and organised Office Assistant to support our Commercial Team with office administration, event coordination, and customer service. This is a varied and hands-on role that includes both behind-the-scenes work and front-facing interaction with our visitors.
This is a part-time position (22.5 hours per week across 3 days), with some evening and weekend work required on a rota basis—especially during peak tourist seasons and festive events.
Salary is negotiable depending on experience but is expected to be in the £13/hr range.

KEY RESPONSIBILITIES

Manage email inboxes and respond to customer enquiries
Answer phone calls and assist with queries
Operate and maintain our customer booking system (training provided)
General admin tasks: filing, printing, label making, etc.
Provide on-site support during events and train running days
Liaise with suppliers and caterers during events
Assist with group bookings and private hires
Handle social media enquiries
Support volunteers and provide clerical help to team members
Occasionally assist with Booking Office, gift shop or café during busy periods as required (training provided).
Also there may be a requirement to travel to our other outlets positioned along the mainline from Penzance to Liskeard to deliver supplies, travel will be reimbursed.