Join our journey at Red Leaf Wellness, a progressive, independently owned multi-disciplinary wellness clinic deeply rooted in integrative health. We blend ancient Eastern and modern Western medical practices to develop comprehensive treatment plans that promote physical, psychological, and social well-being for our patients.
As recipients of a grant for innovation in medical processes, we’re on an exciting path of growth and technology integration - and we’re searching for a talented and driven Office Assistant / Patient Care Coordinator to join us long-term and help shape this promising future.
Why You’ll Love This Role
This isn’t just another front desk job. As our Office Assistant / Patient Care Coordinator, you’ll be the warm and professional first point of contact for our patients and the backbone of our clinic operations. From creating seamless patient experiences to keeping our systems and team on track, your impact will be felt across every corner of our clinic.
If you thrive in a fast-paced environment, enjoy juggling priorities, and are passionate about making a difference in people’s lives, this could be the role for you.
Your Responsibilities
- Patient Interaction: Greet patients warmly in person and virtually, answer phones, and process payments with professionalism and care.
- Coordination & Communication: Manage patient care plans and ensure smooth communication between patients and healthcare providers.
- Clinic Operations: Maintain a safe, welcoming, and clean environment; oversee inventory and apothecary supply management; coordinate maintenance needs.
- Digital Competency: Confidently manage our digital and paperless systems, keeping impeccable records and patient data.
- Team Collaboration: Support your colleagues by managing patient/team messages, contributing to scoreboard metrics, sending SMS for waitlist and marketing purposes, and assisting with clinic media tasks.
- Technology Savvy: Use project management tools like Asana, productivity tools like Google/Microsoft Office suites, and patient communication platforms like DemandHub.
Must-Have Qualifications
- Post-graduate diploma in Medical Office Administration or related field (or equivalent experience).
- Strong computer literacy with productivity tools (Google/Microsoft Office) and project management software (e.g., Asana).
- Excellent written/verbal communication, organizational, and problem-solving skills.
- Ability to multitask, prioritize, and thrive in a fast-paced clinic.
- Strong interpersonal skills with a patient-first approach.
- Flexibility to work days, evenings, and weekends.
- Self-motivated, punctual, professional, and reliable.
- Current CPR certification.
Nice-to-Have Skills
- Experience with Electronic Health Records (EHRs), especially Jane.
- Familiarity with eCommerce platforms, online product ordering, and inventory workflows.
- Understanding of performance metrics/KPIs.
- Social media or marketing experience.
- Interest in growing into a future leadership role within the clinic.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- Company events
- Disability insurance
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Work from home
Ability to commute/relocate:
- Edmonton, AB T5M 1Z9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What drives you to do your best work? Perhaps it’s the opportunity to deliver meaningful, impactful work that makes a difference. Maybe it’s the chance to continuously learn, build new skills, and progress in your career. It could be the desire to work in an inclusive, supportive, and engaging environment or the freedom and trust to manage your work around personal needs. Some thrive on leadership roles and guiding others to succeed, while others value acknowledgment and gratitude for their contributions. Competitive compensation, bonuses, and a sense of financial security may be key drivers, or perhaps it’s the ability to maintain a healthy work-life balance. By sharing your TOP 3 motivators, you’ll help us gain insight into what inspires you to thrive professionally. Together, we can create a rewarding environment that aligns with your values and goals.
- Please share your current availability for shifts, including any preferences for days, evenings, or weekends. We are happy to discuss options that align with your schedule. If your availability is expected to change in the near future, please let us know so we can plan accordingly.
- We’re excited that you’re interested in joining Red Leaf Wellness, and we’d love to know more about you! This is your chance to introduce yourself, share your unique experiences, skills, and passions, and tell us why you believe you’re the ideal candidate. Please reflect on what drew you to apply, why you feel our clinic is the right place for you to grow professionally, and how you see yourself contributing to our mission of providing exceptional, integrative care. Feel free to share any experiences, accomplishments, personal qualities, values, or interests that align with our clinic’s philosophy. We value authenticity, so let your personality shine through!
- Describe a time when you had to manage multiple tasks in a fast-paced environment. How did you ensure that everything was completed efficiently and accurately?
- What motivates you to excel in your work, especially when faced with challenges? Can you provide an example of when your drive helped you overcome a significant obstacle?
Education:
Experience:
- Front desk: 1 year (preferred)
- Patient care: 1 year (required)
Location:
- Edmonton, AB T5M 1Z9 (preferred)
Work Location: Hybrid remote in Edmonton, AB T5M 1Z
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