Office Assistant/Receptionist at Shopko Optical

Janesville, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Booking, Medical Billing, Patient File Management, Computer Skills, Organizational Skills, Interpersonal Skills, Written Communication, Verbal Communication, Attention To Detail, Office Equipment Operation, Cash Register Operation

Industry

Wellness and Fitness Services

Description

POSITION SUMMARY: Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient’s vision. Taking Care of our Teams who Take Care of our Patients * Competitive Wages * 401K with Match * Vacation Pay/Personal Day * Volunteer Time Off * Sick Pay for Hourly Teammates * Health & Wellbeing Benefits * Voluntary/Cafeteria Offerings * Employee Assistance Program * On the Job Training & Certification * Teammate Recognition Program DUTIES AND RESPONSIBILITIES: CUSTOMER SERVICE • Greet patients and customers • Answer the telephone in a professional manner • Book appointments accurately • Other duties as assigned OPERATIONAL STANDARDS • Confirm appointments • Process transactions in the optical billing and point of sale systems • Process medical billing information • Organize and file patient and customer records MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • High School Diploma or equivalent • Previous experience in an office is preferred • Basic computer skills • Able to handle multiple customer interactions/phone calls at a time • Excellent organizational skills • Able to work cross-functionally with excellent attention to detail and follow through • Solid interpersonal relationship skills ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school graduate level • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Ability to lift 10 to 20 pounds • Ability to see (Near, Distance, Color, and Depth Perception) • Manual and finger dexterity, as well as hand/arm steadiness • Ability to grip and hold items • Good eye and hand coordination • Able to operate a cash register, various optical equipment and tools • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

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Responsibilities

Provide administrative support to the optical center by greeting patients, managing appointments, and handling telephone inquiries. Responsible for processing medical billing, managing patient records, and ensuring smooth operational standards.