Find your WHY at Reid Health:
Under the direction of the Provider(s) and Practice Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient
Let’s Shine. Together.:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

TO LEAD OUR COMMUNITIES TO WELL-BEING, ONE PERSON AT A TIME. IT IS NOT JUST WHAT WE DO – IT IS WHO WE ARE.

Overview of Responsibilities:

• Answers and triages incoming telephone calls/department voicemail, responds to questions, takes appropriate messages or transfers callers as appropriate.
• Alerts clinical staff to patient arrival, including specific situations (i.e., late arrivals) via phone, intercom, or Teams.
• Greets patients as they arrive and completes check-in process.
• Observes waiting room patients and notifies appropriate personnel in the event of patient need or other situations requiring intervention.
• Updates chart with copies of current insurance card and patient registration forms when necessary.
• Verifies registration information and corrects as needed.
• Keeps patients informed of delays and explains alternatives when possible.
• Assists patients with billing questions as capable and refers complex problems to the Office Supervisor or other rehab management staff.
• Manages incoming/outgoing mail, faxes, and other correspondence.
• Sends waitlist and discharge letters per departmental policy.
• Works assigned work queues and front office pool in Epic.
• Makes evaluation charts.
• Breaks down and works the completed evaluation charts.
• Follows up with patients that cancelled or no-showed their appointment and documents telephone encounter in the medical record.
• Cancels patient appointments and refers to schedulers for follow-up.
• Prints next day schedule.
• Opens and closes the department as assigned.
• Manages the call light system and alerts staff as needed.

Education/Experience:

• High school diploma or equivalent
• Previous computer experience
• Preferred: six months previous clerical experience with a general understanding of insurance, previous work experience in a medical-related position, and knowledge of medical terminology

Schedule Details: Day Shift. Monday - Thursday 9:30a - 6:00p. Friday 8:30a - 5:00

• Answers and triages incoming telephone calls/department voicemail, responds to questions, takes appropriate messages or transfers callers as appropriate.
• Alerts clinical staff to patient arrival, including specific situations (i.e., late arrivals) via phone, intercom, or Teams.
• Greets patients as they arrive and completes check-in process.
• Observes waiting room patients and notifies appropriate personnel in the event of patient need or other situations requiring intervention.
• Updates chart with copies of current insurance card and patient registration forms when necessary.
• Verifies registration information and corrects as needed.
• Keeps patients informed of delays and explains alternatives when possible.
• Assists patients with billing questions as capable and refers complex problems to the Office Supervisor or other rehab management staff.
• Manages incoming/outgoing mail, faxes, and other correspondence.
• Sends waitlist and discharge letters per departmental policy.
• Works assigned work queues and front office pool in Epic.
• Makes evaluation charts.
• Breaks down and works the completed evaluation charts.
• Follows up with patients that cancelled or no-showed their appointment and documents telephone encounter in the medical record.
• Cancels patient appointments and refers to schedulers for follow-up.
• Prints next day schedule.
• Opens and closes the department as assigned.
• Manages the call light system and alerts staff as needed