The Service Scheduler Office Assistant is responsible for supporting daily administrative tasks and scheduling operations within a service-based organization. This role involves coordinating service appointments, maintaining organized records, and ensuring smooth communication between customers and service teams.

Key Responsibilities:

• Scheduling and Coordination:
• Manage and schedule service appointments based on customer requests and technician availability.
• Coordinate with the service team to ensure efficient use of resources.
• Notify customers and staff of any schedule changes or delays.
• Customer Communication:
• Handle incoming calls, emails, and inquiries related to service requests.
• Provide customers with accurate information regarding appointments, services, and timelines.
• Follow up with customers post-service to gather feedback and ensure satisfaction.
• Administrative Tasks:
• Maintain accurate records of appointments, work orders, and service logs.
• Process invoices, payments, and service contracts as needed.
• Assist in preparing reports, updating databases, and tracking inventory for service-related needs.
• Team Support:
• Collaborate with technicians, managers, and other departments to resolve scheduling conflicts.
• Assist with training and onboarding new office staff as needed.
• Perform general office duties, including filing, scanning, and maintaining supplies.

Job Type: Full-time
Pay: $10.00 - $12.00 per hour

Benefits:

• Paid time off

Work Location: In perso

• Scheduling and Coordination:
• Manage and schedule service appointments based on customer requests and technician availability.
• Coordinate with the service team to ensure efficient use of resources.
• Notify customers and staff of any schedule changes or delays.
• Customer Communication:
• Handle incoming calls, emails, and inquiries related to service requests.
• Provide customers with accurate information regarding appointments, services, and timelines.
• Follow up with customers post-service to gather feedback and ensure satisfaction.
• Administrative Tasks:
• Maintain accurate records of appointments, work orders, and service logs.
• Process invoices, payments, and service contracts as needed.
• Assist in preparing reports, updating databases, and tracking inventory for service-related needs.
• Team Support:
• Collaborate with technicians, managers, and other departments to resolve scheduling conflicts.
• Assist with training and onboarding new office staff as needed.
• Perform general office duties, including filing, scanning, and maintaining supplies