Office Associate at Christian Health Care Center

Wyckoff, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

17.75

Posted On

01 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling & Coordination, Insurance Verification, Prior Authorization Management, Denial & Appeals Processing, Medication Ordering, Inventory Tracking, Documentation & Data Management, Communication & Collaboration, Customer Service, Microsoft Office

Industry

Hospitals and Health Care

Description

JOB SUMMARY Hourly Rate: $17.75 About Christian Health:We have had the privilege of caring for those in need for more than a century. Founded on the belief that everyone has the right to exceptional care, today we continue to provide quality care and services for our many residents, patients, and clients. Caring is not simply what we do, it is who we are. Why Join Our Team: Across our four campuses, eleven communities, five service offerings, and hospital, we are ultimately one unified team. Together, we nurture a compassionate, collaborative culture that enables continuous improvement and allows our team members to learn, grow, and shine in their careers. Surround yourself with people who care about making a difference – come join us! We have an exciting opportunity for a part-time Office Associate to join our LiveWell Counseling Center. A front office associate serves as the first point of contact in greeting patients and visitors. Performs routine office work to assist clinical staff with Spravato duties. Answers telephone and schedules appointments. Demonstrates an understanding of, and embraces, the mission statement of Christian Health. Competencies: Scheduling & Coordination Greet patients and visitors with a smile and positive attitude upon entering which will create a welcoming and positive first impression. Accurately schedules Spravato treatment appointments in alignment with clinical staff availability and patient needs. Coordinates patient flow and ensures timely communication of schedule changes or cancellations. Insurance Verification & Authorization Conducts comprehensive insurance verification prior to treatment initiation. Determines patient eligibility and benefits for Spravato therapy. Accurately documents insurance details and updates records as needed. Prior Authorization Management Prepares and submits prior authorization requests for Spravato therapy to insurance providers. Tracks approval status and ensures timely renewals to prevent treatment interruption. Communicates with payers, providers, and patients regarding authorization status. Denial & Appeals Processing Reviews and identifies causes of insurance denials related to Spravato treatments. Prepares and submits appeal documentation with appropriate clinical and administrative support. Maintains a detailed log of denial and appeal outcomes for quality tracking. Medication Ordering & Inventory Tracking Orders Spravato medication in accordance with physician orders and treatment schedules. Tracks medication inventory to ensure adequate supply and prevent shortages. Verifies shipment accuracy and maintains secure storage records per regulatory requirements. Documentation & Data Management Accurately records all administrative and insurance-related activities on designated spreadsheets and logs. Maintains up-to-date records for patient authorizations, appointments, and medication usage. Provides regular reporting to clinical leadership regarding Spravato program metrics and process efficiency. Communication & Collaboration Collaborates with clinical staff, pharmacists, and billing departments to ensure seamless treatment coordination. Schedule: Part time, 9am-12pm Monday - Friday (flexible). Education: High school diploma or equivalent. Christian Health offers a wide variety of benefits to part-time employees that includes: 401k plan for all employees who are 21 years old or older Tuition Reimbursement Employee Assistance Program Direct Deposit Credit Union Child Day Care Center on campus Gift shop on campus Free onsite parking on campus Pay differentials Exclusive employee discounts and special offers Access to earned wages prior to payday QUALIFICATIONS/REQUIREMENTS Demonstrates compliance with the CHCC ASPIRE Standards of Performance. Qualifications: One (1) year experience in Medical office. One (1) year experience in customer service. Proficiency in Microsoft Office (Outlook, Word and Excel) preferred. Prior knowledge of Insurance is a plus. If you are interested in this great opportunity, please apply today on our website listed below. https://christianhealthnj.org/careers Min USD $17.75/Hr. Max USD $17.75/Hr.

Responsibilities

The Office Associate serves as the first point of contact for patients and visitors, performing routine office work to assist clinical staff with Spravato duties. Responsibilities include scheduling appointments, conducting insurance verifications, and managing prior authorizations.