INTRODUCTION

Use your customer service and communication skills to help protect worker rights in Wisconsin! Apply today for our Office Associate position in the Division of Equal Rights.
The Department of Workforce Development (DWD) offers interesting and meaningful work with an employee-friendly and inclusive work environment, work-life balance, a casual office environment, flexibility, and many opportunities to grow your skills. Apply now to find out why there’s so much to love about working for Wisconsin.
This position will be located in our downtown Madison location (201 E. Washington Ave.). After a period of training and orientation, the person hired into this position may request to work up to two days/week remotely.
Our office is located near a wide variety of restaurants and food carts, live music and events, the farmer’s market, B-cycle rentals, lakefront parks, the Capital City bike path, and multiple bus routes.
This recruitment may be used to fill future similar vacancies (permanent, project or Limited Term).

POSITION SUMMARY

This position will provide broad program support to the Equal Rights Division. Key responsibilities include:

• Perform receptionist duties, including answering phones and assisting customers in person.
• Assist with word processing, filing, copy work, purging files as needed.
• Fills orders from the Voice Response Forms Filler Program, including retrieving data, requests of materials, laws, brochures, and other materials.
• Back up other program support positions during vacation/absences.

To learn more, please review the position description.

QUALIFICATIONS MARKED WITH AN ASTERISK (*) BELOW WILL BE EVALUATED IN THE FIRST STEP OF THE SELECTION PROCESS. ADDITIONAL QUALIFICATIONS MAY BE EVALUATED IN SUBSEQUENT STEPS.

You need to have the following experience:
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- Performing basic office tasks (filing, data entry, mail processing, answering phones, or similar).
- Using basic office software (e.g. word processing, spreadsheets, email, or similar) in an academic or business setting.
- Providing a diverse array of services to meet customer needs (e.g. answering questions, explaining processes, providing resources, escalating issues, etc.).
- Organizing/prioritizing work and communicating with others to achieve business goals.
Any of the following experience would be nice to have:
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- Working in a public sector, legal, or similar environment.
- Communicating with angry or upset customers in a sensitive or high impact situations.
- Explaining laws or regulations to customers.

• Perform receptionist duties, including answering phones and assisting customers in person.
• Assist with word processing, filing, copy work, purging files as needed.
• Fills orders from the Voice Response Forms Filler Program, including retrieving data, requests of materials, laws, brochures, and other materials.
• Back up other program support positions during vacation/absences