• Job Description:
  Are you a motivated and confident individual with a passion for customer service and sales? Kindsight Domiciliary Opticians & Hearing Services is looking for an Office-Based Care Home Sales & Appointment Coordinator to join our team. In this role, you will be responsible for calling care homes to schedule recall visits for residents and proactively reaching out to new care homes to sell our specialist eye care and hearing services.

Your primary objective will be to establish strong relationships with care homes, ensuring that residents continue to receive the high-quality care they deserve while also expanding our presence in new facilities. If you are enthusiastic, target-driven, and have excellent communication skills, this is the role for you!

• Key Responsibilities:

Recall Visits: Contact existing care homes to schedule recall visits for eye tests and hearing tests for their residents.
Sales Outreach: Identify and call new care homes to promote and sell Kindsight’s domiciliary optician and hearing services.
Relationship Building: Develop strong, lasting relationships with care home managers, ensuring that they trust and value our services.
Service Promotion: Effectively communicate the benefits of our services and address any questions or concerns care home managers may have.
Data Management: Maintain accurate records of calls, appointments, and communications using our CRM system.
Sales Targets: Meet and exceed sales targets related to new care home sign-ups and booking recall visits.

Follow-Up: Ensure all care homes are followed up with as needed, maintaining high levels of customer satisfaction.

• Qualifications and Skills:

Previous experience in telesales, customer service, or a similar phone-based role.
Confident and persuasive communicator with a professional, empathetic approach.
Ability to build rapport quickly and effectively with care home staff.
Strong organizational skills with the ability to manage multiple tasks and appointments.
Comfortable working with CRM systems and data entry.
A proactive, self-motivated individual who thrives in a target-driven environment.

A genuine interest in helping people and providing high-quality services to vulnerable populations.

• What We Offer:

Comprehensive training on our services and products.
A supportive and collaborative work environment.
Opportunities for career development and progression.

The chance to make a meaningful impact on the lives of care home residents.

• How to Apply:

If you’re ready to join a dynamic team and make a real difference by promoting essential eye and hearing care services to care homes, we’d love to hear from you! Please submit your CV and a cover letter detailing your relevant experience.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year

Benefits:

• Company pension

Work Location: In person
Reference ID: Office-Based Care Home Sales & Appointment Coordinator (Opticians & Hearing Services

• Key Responsibilities