Key Responsibilities:

Office Administration & Coordination● Act as the first point of contact for clients, providing a professional and welcoming service.● Manage office communications (phone calls, emails, post).● Maintain accurate records, filing systems, and client databases.● Schedule appointments, viewings, and meetings for the sales and lettings teams.● Liaise with contractors, surveyors, and suppliers to ensure smooth operations.Compliance & Documentation● Carry out all Anti-Money Laundering (AML) checks and due diligence on clients, ensuring compliance with current legislation.● Draft and send out Terms of Business, valuation letters, and client care documentation.● Ensure all property files and records are maintained in accordance with compliance requirements.● Regularly audit files to ensure they are legally compliant and up to date.

Marketing & Property Preparation● Coordinate with professional photographers to arrange property photography and floorplans.● Assist in preparing property brochures, listings, and online marketing uploads.● Liaise with clients to gather necessary property information for marketing materials.

• Business Development● Proactively generate new business opportunities using our existing database.● Maintain regular contact with landlords, vendors, buyers, and tenants to build strong client relationships.● Identify potential leads and follow up to secure new instructions.● Contribute to growing the agency’s sales and lettings pipeline through lead generation.