First General Services is seeking an analytical and highly adaptable Office & Compliance Administrator to join our team. The ideal candidate will be a results-driven leader who thrives in a dynamic, fast-paced environment. This role plays a vital part in ensuring our operations meet compliance requirements and internal standards.

QUALIFICATIONS:

• 5+ years of leadership experience in disaster restoration , construction, renovation or related industry.
• Strong communication, analytical, and organizational skills.
• Proven ability to manage multiple tasks and adapt to shifting priorities.
• Comfortable making informed decisions while maintaining objectivity.
• Proficient with Microsoft Office; familiarity with XactAnalysis and Xactimate , Proven Job Management, Encircle, Docusketch, Ginger MDM, Teams Voice an asset.
  Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Language:

• English (required)

Work Location: In perso

• Supervise and support a team of project coordinators.
• Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure compliance with insurance industry standards.
• Lead regular meetings with project coordinators to assess current and upcoming project demands.
• Conduct file audits and maintain an organized, up-to-date filing system.
• Identify inefficiencies and implement process improvements.
• Assist in RFP tender proposal packages
• Conduct risk assessments to identify potential areas of non-compliance and develop strategies to mitigate those risks
• Create and implement policies to ensure the company’s compliance with regulations
• Facilitate effective communication between upper management and staff.
• Promote ethical conduct within the organization
• Manage full-cycle recruitment in collaboration with management
• Oversee onboarding and offboarding processes.
• Organize and coordinate internal and external training programs.
• Assist employees with career development and performance management.
• Support management on special projects and strategic initiatives.