Office Coordinator at Dover Hospice

Ladue, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

25.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Clerical Support, Coordination, Documentation, Record Keeping, Phone Etiquette, Scheduling, Correspondence Preparation, Compliance Support, Communication, Office Organization, Confidentiality, Accounting Support, Intake Processes, Customer Service, Time Management

Industry

Hospitals and Health Care

Description

Description About Dover Health: Dover Health is a part of The Dover Companies, a vertically integrated healthcare organization established in 2007, which also includes Cedarhurst Senior Living, Dover Development, Brahms Construction, Dover Capital, and Medicine Express. Focused on providing comprehensive healthcare services to seniors, Dover Health aims to bridge the gap between traditional medical care and the evolving needs of aging populations through services such as home health, hospice care, private duty services, and primary care. Aligned with the mission of The Dover Companies, Dover Health is committed to creating an environment where each person feels loved, valued, supported, and able to live life to the fullest. Dover Health is committed to enhancing the quality of life for seniors by delivering patient-centered care that allows them to remain in their own homes with dignity and comfort. Position Summary: The Office Coordinator supports the day-to-day administrative operations of the Dover Health Home Office while providing operational support to the St. Louis Hospice and Home Health agencies. This role manages front-office communication, assists with administrative and operational tasks, supports intake and documentation processes, and provides support with accounting functions. The Office Coordinator plays a key role in maintaining organized workflows, ensuring accurate documentation, supporting internal teams across multiple departments, delivering high levels of customer service, and promoting adherence to agency policies and regulatory requirements. Essential Duties: The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide administrative and clerical support to ensure efficient daily office operations. Coordinate office activities, communications, and documentation to support home health and hospice operations. Maintain accurate and complete records in accordance with agency policies and regulatory requirements. Answer and route phone calls, respond to inquiries, and serve as a professional point of contact employees, patients, and/or families. Assist with scheduling coordination and administrative tracking as needed to support operational needs. Prepare, process, and distribute correspondence, forms, and other administrative documents. Support compliance efforts by following established procedures and assisting with audits, surveys, and internal reviews as requested. Communicate effectively with clinical, billing, and administrative staff to resolve routine issues and ensure timely follow-up. Maintain office supplies, equipment, and general organization of the work environment. Protect the confidentiality of patient and agency information at all times. Assist with basic accounting and financial administration functions, including organizing invoices, supporting documentation, and maintaining related records. Provide administrative support for referral coordination, intake processes, and patient onboarding activities for Home Health and Hospice services. Maintain a professional and welcoming front-office environment for visitors, staff, and community partners. Other duties as assigned. Qualifications, Education and/or Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. High School Diploma or equivalent required. Associate’s Degree in healthcare administration, business, or related field preferred. 1-3 years of experience in home health and/or hospice intake, admissions, or healthcare office administration strongly preferred. Experience with insurance verification and authorization processes preferred. Working knowledge of home health and hospice intake processes and payer requirements strongly preferred. Familiarity with the Microsoft Office Suite with proficiency in Microsoft Excel is required. Familiarity with EMR systems is strongly preferred. Strong organization and time management skills required. Excellent written and verbal communication skills with strong attention to detail. Ability to manage multiple priorities in a fast-paced environment. Commitment to Dover Health’s mission and values. Working Conditions: As part of Dover Health’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working for Dover Health. This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them. This position may need to walk or stand for extended periods. While performing the duties of this job, the employee is?occasionally required to stand/move, communicate, and identify written information.?The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to twenty (20) pounds independently. This position requires the employee to be present at the corporate office daily. The role involves working at a desk for most of the workday. This position may need to move through areas of the corporate office or other worksites of the organization. Occasional travel (up to 10%) may be required for recruitment events, training events, or site visits, depending on the organization’s needs. This position involves juggling multiple projects simultaneously, which requires strong time management and organizational skills. There may be deadlines for hiring specific roles or initiatives. This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment. Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge in providing exceptional service. We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Responsibilities

The Office Coordinator supports daily administrative operations for the Dover Health Home Office and provides operational support to the St. Louis Hospice and Home Health agencies, managing front-office communication and assisting with intake and documentation processes. This role is key in maintaining organized workflows, ensuring accurate documentation, supporting internal teams, and adhering to agency policies and regulatory requirements.