Office Coordinator at Klaviyo

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

39.23

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Management, Customer Service, Event Coordination, Facilities Management, Space Management, Health & Safety Compliance, Inventory Management, Communication, Problem Solving, Team Collaboration, Attention to Detail, Project Management, AI Tools, Organizational Skills, Flexibility, Initiative

Industry

Marketing Services

Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. About the Team The Global Real Estate Operations (GREO) team is a special and thoughtful group of facilities and office operations professionals that are approachable and efficient. Together we help the business by creating a Klaviyo-first experience. We empower our internal customers to own their destiny by ensuring our workplaces are remarkable, enable meaningful in-person connections and embody our culture. This member of the GREO Boston team will support the offices in a wide variety of ways, from facilitating in person meetings and events to day to operations of the Boston Hub. All members of the Global team collaborate with Global IT, Employee Experience, Talent Acquisition and Klaviyos from all areas of the organizations to ensure positive in office experiences. About the role Klaviyo is seeking an Office Coordinator to join our Global Real Estate Ops team. We’re looking for someone who is experienced in maintaining an effective and efficient office working environment, genuinely enjoys working with diverse people, and is passionate about creating a welcoming and collaborative environment for both employees and visitors. This highly impactful role will be part of the Finance organization, report directly to the Manager of Office Operations and Facilities, and will work cross-functionally with Global IT, People Operations, Marketing, Internal Comms, Employee Experience and and with the other Community Manager. This person will have the opportunity to join us on our mission to enable Klaviyos to thrive, to contribute to a uniquely special culture, and to make the company the place where the best-of-the-best come to work. How You'll Make a Difference Managing the day to day operations of our Boston Hub. Field daily inquiries by employees in the Boston Hub on questions and issues. Monitor Office Operations support ticket queue and resolve questions with comprehensive answers. Coordinate with the Global IT team to ensure scheduled meetings have appropriate onsite AV support. Work with and act as a primary contact for the local property management team. Handle suite related needs and maintenance. Responsible for enforcing and suggesting updates to office policies, procedures and safety standards (emergency evacuation plan, visitor registration, security, Health & Safety Compliance, etc.) Greet and register office vendors and visitors. Assist in facilitating the future of work plan for the Boston Hub. Utilize space management software, OfficeSpace, to assist with space management and helping Klaviyos find meeting spaces. Assist in facilitating meetings/events coordination with the Employee Experience, Executive Business Partners and other internal stakeholders. Assist in maintaining the overall appearance, organization, and cleanliness of the Boston Hub. Performing daily walkthroughs to ensure workstations, conference rooms and public spaces are clean and presentable. Restock and maintain inventory and supply management of office supplies, cleaning supplies, bathroom supplies, PPE, technology accessories, etc. Oversee recurring office service vendors. Assist to manage office access for Klaviyo employees/new hires by creating, replacing and terminating access cards. Assist the New Hire Onboarding team with scheduled in person onboarding for Boston Hub based employees. Provide a seamless integration into the Boston Hub by ensuring access cards, instructions and training rooms are set up. Assist with company health and safety procedures and facilitate any site-specific safety protocols when needed. Assist in facilitating in-office food and beverage programs. Assist in monitoring office utilization. Assist with interoffice moves. Be an ambassador of company culture and values. Be approachable, reliable and energetic. Assist with additional special projects, as required Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. What we are looking for 1-3+ years of office, facilities, or related experience. Monday-Friday in-office attendance required, ~8:00-4:30 pm with flexibility around onsite events. Ability to prioritize workload, follow through, and complete tasks in a timely manner. Strong organization and planning skills. Comfortable owning projects and making decisions; takes initiative and works well independently as well as with others. Customer service oriented; outgoing and personable; polished approach with internal and external clients. Ability to work in a fast-paced environment with changing needs and requirements. Strong attention to detail, can learn quickly and understand big picture concepts. Ability to lift >20lbs You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. Nice to have: Prior customer service, IT, admin, or event management experience is a plus. Experience with GSuite, Slack, OfficeSpace, and Freshworks is a plus. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $26.15—$39.23 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Responsibilities

The Office Coordinator will manage the day-to-day operations of the Boston Hub, field inquiries from employees, and coordinate with various teams to ensure a positive office experience. Responsibilities also include maintaining office cleanliness, managing supplies, and assisting with onboarding new hires.