Office Coordinator at MY HAPPY PLACE HOME CARE LLC

, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

17.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Communication, Organization, Customer Service, Multitasking, Attention to Detail, Problem Solving, Reliability

Industry

Home Health Care Services

Description

ABOUT MY HAPPY PLACE HOME CARE My Happy Place Home Care is a non-medical home care agency serving families across the Upstate of South Carolina. We help seniors stay safe and independent at home through consistent caregivers, clear communication, and reliable service. POSITION SUMMARY The Office Coordinator is the operational backbone of our agency. You will be responsible for keeping the office running smoothly — from scheduling caregivers and handling call-outs, to answering phones and communicating with families. This role requires someone who is organized, reliable, calm under pressure, and genuinely cares about serving others. If you thrive in a fast-paced environment, can juggle multiple priorities, and want to make a real difference in people's lives, this is the job for you. CORE RESPONSIBILITIES Scheduling & Coverage • Build and manage the weekly caregiver schedule • Match caregivers to clients based on skills, personality, and location • Handle call-outs quickly — find replacement coverage and notify families • Monitor open shifts and work to fill them daily • Ensure scheduling accuracy in AxisCare EVV (Electronic Visit Verification) • Review EVV exception report daily • Research and correct all exceptions same day • Contact caregivers to resolve clock-in/clock-out issues • Verify all visits are clean before end of day NSV (Nursing Supervisory Visit) Tracking • Track all client NSV due dates daily • Coordinate with RN to schedule supervisory visits before deadlines • Confirm visit times with clients and families • Update tracking system with completed visits Call Handling • Answer all incoming calls professionally and warmly • Route calls appropriately when needed Caregiver Support • Serve as the main point of contact for caregivers • Communicate schedule changes, expectations, and updates • Help caregivers feel supported so they stay and succeed Family Communication • Communicate proactively with families about schedules, changes, and updates Office Administration • Maintain all physical client and caregiver files • Keep the office organized and running efficiently • Document everything accurately • Support the team with administrative tasks as needed WHAT WE'RE LOOKING FOR Required Qualifications • High school diploma or equivalent • 1+ years of office, customer service, or scheduling experience — OR demonstrated reliability and strong phone skills • Strong phone communication skills — professional, warm, and clear • Ability to multitask and stay calm under pressure • Highly organized with strong attention to detail • Reliable transportation and ability to work in-office daily • Computer proficiency (training on AxisCare provided) OUR VALUES — M.H.P.H.C. We hire people who live our values every day: Motivated | We show up ready — with energy, focus, and purpose Humility | We serve before we shine — listening first, admitting mistakes Positivity | We carry the light — even on hard days, we choose calm and kindness Honor | We stand by our word — integrity defines us Consistency | We follow through every time — reliability builds trust WHO SHOULD APPLY This job is for you if: • You're organized and can juggle multiple things at once • You stay calm when things get hectic • You genuinely care about people — caregivers and families • You take ownership and follow through without being micromanaged • You communicate clearly and professionally • You want to be part of a growing company where your work matters This job is NOT for you if: • You need constant direction or supervision • You get flustered easily under pressure • You're looking for a quiet, slow-paced desk job • You're not comfortable on the phone • Reliability isn't your strength COMPENSATION & BENEFITS • Starting Pay: $17.00/hour • Schedule: Monday – Friday, 8:30 AM – 5:00 Pm • Paid Time offered After 1 Full Yr of employment • Paid holidays offered After 6 Months of employment • Opportunity for growth as the company grows • Make a real impact helping seniors and families

Responsibilities

The Office Coordinator is responsible for scheduling caregivers, handling call-outs, and maintaining communication with families. This role also involves managing office administration and ensuring the office runs smoothly.