Office Coordinator at ODYSSEY BEHAVIORAL GROUP

Novi, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relationship Management, Medical Records Management, Quality Assurance, Facility Management, Administrative Functions, Behavioral Health Terminology, Salesforce CRM, Communication, Admissions Process, Report Tracking, Safety Inspections, IT Equipment Maintenance, Confidentiality, Team Collaboration, Client Orientation

Industry

Mental Health Care

Description

Job Details Level: Experienced Job Location: Novi, MI 48375 Position Type: Full Time Education Level: High School Travel Percentage: Negligible Job Category: Admin - Clerical Why You Will Love Working With Us! At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. We are a part of Odyssey Behavioral Healthcare Network which offers a continuum of care within our Psychiatric Network, Eating Disorder Network, including inpatient, intensive residential, partial hospitalization, and intensive outpatient services nationwide. Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration and Service. We are committed to our team and our team is committed to our clients! We are excited to announce the opening of our new location in Plymouth, MI, serving the greater Detroit area. Conveniently located off Ann Arbor Road East, the center offers easy access to major highways, making it an ideal destination for clients and staff throughout the region. The area is surrounded by vibrant dining, retail, and community amenities, with proximity to Ann Arbor, downtown Detroit, and local wellness resources. Providing outpatient care Monday through Friday, we offer exceptional benefits, development opportunities, professional training, and much more detailed below. Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths, making a difference in countless lives, while being part of a larger nationwide network that is growing each day! What We Offer: Collaborative environment dedicated to clinical excellence Multiple Career Development Pathways Company Supported Continuing Education & Certification Multiple Health Plan Design Options Available Flexible Dental & Vision Plan Options 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Critical Illness (with health enrollment plan) 100% Company Paid Life & ADD 401K with Company Match Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts Generous Team Member Referral Program Parental Leave Position Summary: The Office Coordinator provides customer service and support for day-to-day operations for our outpatient behavioral health center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, facilitating client intake/admissions process, medical records management, quality assurance, facility management, and supporting administrative functions, including various reporting. Essential Responsibilities: Exemplifies our 5 Star Service to clients, team members, referents, and families. Greets clients and guests in a warm and welcoming manner. Ensures facility is clean, safe, and well presented. Conducts medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements. Facilitates communications with the admissions team, Executive Director, and clinical team as needed for each admission. Assists with the admissions process, creates client’s medical record, and provides new client orientation. Tracks and maintains a variety of reports in a timely and accurate manner. Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines. Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff. Qualifications What We Are Seeking: Position requires a High School degree or equivalent in combined education and experience, Bachelor’s degree preferred, and a minimum of two years of administrative experience in a behavioral health or medical setting. Knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software preferred. Experience working with physicians, therapists, and other clinicians strongly preferred. Other Requirements: Requires clearance of TB test, criminal background check clearance, and any other mandatory state/federal requirements. Current CPR and First Aid certification or willingness to complete within 30 days of start date. Pasadena Villa Michigan LLC dba Pasadena Villa Outpatient - Novi provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa Michigan, LLC dba Pasadena Villa Outpatient - Novi reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

Responsibilities

The Office Coordinator is responsible for providing customer service and support for daily operations at the outpatient behavioral health center. This includes managing client relationships, facilitating the admissions process, and ensuring compliance with safety and regulatory guidelines.