Office Coordinator at SGS

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Prioritization, Customer Service, Communication, Administration, Financial Administration, Order Processing, Invoice Processing, Computer Proficiency, Oracle Financials, MS Office Suite, Touch Typing, System Setup, Scheduling, Data Entry, Issue Resolution

Industry

Professional Services

Description

Company Description SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards. Job Description Join our team as an Office Coordinator and be at the heart of our Brisbane branch operations. In this full-time role within our Training business, you’ll play a vital part in keeping our office running smoothly, supporting a dynamic team, and helping deliver an exceptional experience to our clients and stakeholders. What You’ll Be Doing Ensure the office and training center are well-organized and run smoothly, including coordinating training room allocations, arranging catering, and stocking refreshments and amenities, ensure rooms are properly equipped and operational for conducting daily training courses. Coordinate and resolve office and training facility maintenance issues, escalating as necessary to ensure the facilities are always presentable, secure, and functional. Training Administration & Coordination – Oversee the coordination of training activities, including enrolling participants, managing reschedules, and processing confirmations and invoices. Customer Liaison and Relationship Management – assist the BDM with sales quotes and customer enquiries. Courseware & Materials Management – Maintain and update training materials, conduct stock checks, handle weekly shipments, and ensure accurate material distribution to various locations. System Setup and Scheduling – Set up courses accurately in the iLearn system, manage public course schedules, and maintain trainer calendars to ensure optimal utilization. Handle customer enquiries, enrolments, and course changes – Respond to customer questions by phone, email, and in person at the front counter, providing advice, information, and assistance. Complete data entry in the iLearn System within 24 hours. Resolve issues and handle complaints – Act as an escalation point for customer concerns related to public scheduled courses, working to negotiate successful outcomes and follow up to ensure satisfaction. Support trainers on training days – Provide assistance as needed to ensure trainers have what they need, including answering questions, offering guidance, and addressing equipment or facility issues. Finance - Reconciliations of iLearn system with BOSS Oracle as required. Supply management - Ensure monthly stocktake and ordering of stationery & office supplies, among other tasks. Time Management: Strong time management and prioritization skills. Qualifications About You You will bring: Customer Service and Communication: Excellent customer service skills, effective verbal and written communication, and professional manner. Administration and Financial Skills: working experience in an administration role, experience with accounts payable/receivable, order and invoice processing, and financial administration. Technical Proficiency: High computer proficiency, experience with Oracle Financials or similar ERP, MS Office Suite, and touch typing at 50+ WPM. Team and Time Management: Ability to lead small teams constructively, with strong time management and prioritization skills. Additional Information WHY WORK FOR SGS? Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. As a company, we have embraced the shift to flexible work Sustainability is embedded in our culture and the way we do business Paid parental leave Paid time for volunteering day and blood donations Corporate health & wellbeing offers Ongoing learning & development Career development opportunities (Nationally and Globally) SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback COME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace. SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

Responsibilities

The Office Coordinator will ensure the smooth operation of the Brisbane office and training center by managing facility readiness, coordinating training logistics like participant enrollment and material distribution, and handling customer inquiries. This role also involves administrative tasks such as system data entry, financial reconciliations, and managing office supplies.