JOIN THE HILLMAN CANCER CENTER TEAM AS AN OFFICE COORDINATOR!

UPMC Hillman Cancer Center is seeking a full-time Office Coordinator to support our medical oncology office in Harrisburg, PA. This is a Monday through Friday, daylight role, 7:30 am - 4:00 pm. No evenings, weekends, or holidays are required!
In this role, you will manage the front office staff in collaboration with the Practice Manager. You will work to coordinate front office scheduling and staff assignments. The Office Coordinator serves as a resource to address patient, family, staff, or Physician needs or concerns. This role will also help support the Practice Manager of a continuously expanding and growing practice, offering opportunities to contribute to the development and success of a dynamic healthcare team.
We are looking for candidates who possess strong medical front office skills, are self-motivated, demonstrate leadership abilities, have a willingness to take on new tasks, and can work well with others.
If you are ready to make a difference and grow your career with a leading cancer center, apply today!

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.
• Bachelor’s Degree + 6 months of healthcare experience
• OR Associate’s Degree in Health Care or Business + 1 year of healthcare experience
• OR High School Diploma + 2 years of healthcare experience
• Minimum of 2 years of medical front office support is preferred.