Office Coordinator at UPMC

Mechanicsburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Patient Scheduling, Customer Service, Staff Management, Data Compilation, Training and Development, Problem Solving, Communication, Collaboration, Healthcare Experience, Scheduling Coordination, Benchmark Monitoring, Complaint Resolution, CPT Coding, Insurance Verification, Cross Training

Industry

Hospitals and Health Care

Description

Are you looking for a busy and fast-paced office? Heart and Vascular are looking for a new Office Coordinator to oversee their front office staff. This Office Coordinator would oversee 2 sites, 14 employees, and will cover employee call-offs. Strong leadership skills are essential for this position. This Office Coordinator is expected to travel to this department’s other office at Century Drive in Mechanicsburg on a weekly basis. Schedule: Monday – Friday from 8:00 a.m. – 4:30 p.m., no weekends or holidays! Purpose: The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns. Responsibilities: Obtain accurate demographic, next of kin, insurance information including referrals/authorizations. Ensure patient scheduling is accurate. Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable. Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable. Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments. Work denial work queues in conjunction with the CBO. Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes. Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads. Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels. Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints. Collaborate with manager in selecting, monitoring and evaluating front office staff. Bachelor's Degree + 6 months of healthcare experience OR Associate's Degree in Health Care or Business + 1 year of healthcare experience OR High School Diploma + 2 years of healthcare experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Responsibilities

The Office Coordinator manages the front office staff and coordinates scheduling and staff assignments. They ensure a positive customer service atmosphere and address patient, family, staff, or Physician needs or concerns.