Office Coordinator, Whitman Primary Care, Full Time at Boston Medical Center Corporation

Camden, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

27.88

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Teamwork, Billing Knowledge, Medical Terminology, HIPAA Compliance, Multi-tasking, Problem Solving, Patient Care Orientation, Quality Improvement, Performance Improvement, Organizational Skills, Scheduling, Registration, Cash Collection, Training Coordination, Supply Management

Industry

Medical Practices

Description

POSITION SUMMARY: Reporting to the Practice Director, the Office Coordinator serves as liaison between the physicians, office support staff, and the Practice Manager. The Office Coordinator is responsible for assisting the Practice Director with all day-to-day operational, administrative, and fiscal aspects of the physicians’ offices. Position: Office Coordinator Department: Whitman Primary Care Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: Perform duties and provide assistance according to Faculty Practice Plan policy and procedures, as well as any directives from the Practice Manager. Ensure efficiency and productivity with respect to administrative and clinical functions of the office. Monitor physician and patient daily activity in the practice; allocate resources to necessary tasks and set priorities. Report any problems in this area to the Practice Manager immediately. Responsible for accurate registration, scheduling, confirmation, and billing functions. Answer clinic phones and send messages to clinic staff/providers as appropriate. Make recommendations for improvements/enhancements to registration, scheduling, and billing procedures. Manage the oversight and audit of encounter forms for completeness, accuracy, batching, and prompt distribution to billing. Responsible for daily oversight and reconciliation of co-payment and cash collection to maintain daily average of 90%. Triage patient complaints for the office, working with appropriate management personnel to resolve issues that arise. Responsible for monitoring missing charge reports. Oversee ordering of all necessary supplies and equipment for the practice. The procurement process shall include payment requests, on-line supply ordering, and reconciliation of AP payments. Under the direction of the Practice Director, coordinate the training and on-board processing of all new employees. Assist Practice Director with Payroll and payment of Invoices. Ensure that all “Best Practice” initiatives are followed. Maintain patient confidentiality according to hospital standards. All other duties as assigned. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required) JOB REQUIREMENTS REQUIRED EDUCATION AND EXPERIENCE: 2-3 years’ experience in a healthcare environment. Excellent written and verbal communication skills, and a strong desire to work as part of a team. PREFERRED EDUCATION AND EXPERIENCE: HS Diploma, associate or bachelor’s degree preferred, but not required. Relevant work experience may substitute for degree requirements. IDX experience preferred. Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred. Experience with organization of medical charts preferred. CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED: NA CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED: NA KNOWLEDGE, SKILLS & ABILITIES (KSAs): Ability to multi-task and prioritize daily activities. Possess a thorough understanding of billing, information systems, and knowledge of medical terminology and HIPPA requirements. Proficiency with computers and window-based products. Ability to analyze operational issues and solve them creatively. Strong orientation to patient care in accordance with the Faculty Practice Plan's values. Training in the courses of Quality Improvement, Performance Improvement and other educational programs are encouraged. Capacity to analyze, to think creatively, and to weigh alternatives. Compensation Range: $19.95- $27.88 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips

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Responsibilities

The Office Coordinator serves as a liaison between physicians, office support staff, and the Practice Manager, assisting with day-to-day operational, administrative, and fiscal aspects of the physicians’ offices. Responsibilities include managing scheduling, billing functions, and ensuring efficiency in office operations.