Office Engagement Coordinator - Med Clinic at McClendon Center

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

50500.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Documentation, Crisis Management, Mental Health Support, Organizational Skills, Team Coordination, Client Confidentiality, Electronic Medical Record Navigation, Transportation Coordination, Symptom Self-Management, Community Resource Utilization, Care Coordination, Medication Management, Ethical Practices, Behavioral Health Knowledge, Multi-Tasking

Industry

Hospitals and Health Care

Description

Company Description The McClendon Center, founded in 1980, is a certified community based service provider operating under the District of Columbia Department of Behavioral Health. As a leading not-for-profit organization in Washington, DC, the McClendon Center provides outpatient behavioral rehabilitation to the mentally ill by fostering creativity, promoting friendship, instilling independence, and providing an outlet for emotional growth and greater participation in the community. Accredited by Joint Commission on Accreditation of Healthcare Organizations (JCAHO), the McClendon Center operates two programs: Day Program Services and the Core Services Agency (CSA). McClendon Center operates programs in two locations, a day program near Metro Center and an outpatient service clinic in the NOMA section of DC. The Center has revenues of approximately $4.5 million, with contracts from the Department of Behavioral Health, three Managed Medicaid Organizations, and grants from various foundations. McClendon Center is a respected and highly rated agency in the District of Columbia, having received the highest rating on the Department of Behavioral Health’s provider scorecard three out of the last five years. The Center is also the only independent mental health agency in the District to be accredited by the Joint Commission on Accreditation of Healthcare Organizations. This link is to a video made in January 2015 about one of the Center’s staff members, and speaks to the way in which the Center works with its clients. https://vimeo.com/116797352 Job Description BASIC FUNCTIONS: The Office Engagement Coordinator will assist the Community Support Specialists (CSS), Psychiatrists and Nurses in working with consumers who are waiting in the lobby for psychiatric appointments. The Office Engagement Coordinator will help consumers by checking the progress of their goals for recovery and assist the CSS in attending psychiatric appointments when a CSS cannot be present. They will also take the lead in handling emergencies, crisis and walk-ins. Much of this work involves engaging consumers prior to psychiatric appointments, forming trusting and respectful relationships, which are both therapeutic and supportive, in the manner to be most helpful for consumers. PRINCIPAL ACCOUNTABILITIES: Meet with all consumers coming in for appointments to specifically review and update consumer profiles, document any changes, update Release of Information Forms, and review medical records and medications to ensure that they are still current. Complete daily rounds of documentation and keep an organized file of records. Assist the CSS in providing ongoing support and assessment of consumers’ progress who come to McClendon Center for nursing and psychiatric appointments by reviewing a consumer’s treatment plan, ensuring that it is active, valid and signed by a Licensed Clinician. Facilitates the development and updating of the service plan and life domains assessment as needed. And communicate back to the assigned CSS. Review Social Determinants of Health Screeners and assist consumers and CSS in locating and utilizing community resources, such as self-help groups and recreational centers. Review Med Clinic Appointments for the following day and determine compliance with QI measures such as Informed Consent for Psychiatric Medications, Abnormal Involuntary Movement Scale, and Monitoring Labs. Assist Doctors and Nurse in ordering and uploading lab test orders and results and communicating results to providers for review. Facilitate care coordination efforts with other providers such as primary care providers and other specialists by confirming appointments, requesting records, and responding to record requests. Assist consumers and CSS in resolving pharmacy, medication refills and prior authorizations requests. Assist consumers in attending appointments by reviewing transportation support options with the consumer and CSS and if needed, assist the consumer in booking transportation via insurance. Assist and supports consumers in crisis situations and emergency situations when they come to McClendon Center. Serves as a backup to the CSS in the event that a CSS is unable to meet with a consumer. Accompany consumers by sitting in psychiatric appointments at the CSA when the consumer’s CSS is unable to attend. And ensuring that the next psych appointment is scheduled. Assist consumers in symptom self-management, monitor consumers’ compliance with medication, and any response, side effects, or medication problems. Assist consumers in accessing health-related services as needed. Provide education, support and consultation to consumers’ families and support systems as appropriate. Communicating all client interaction to the Consumer’s CSS so that we are working with the consumer in a consistent and coordinated way. Document all services provided through proper billing and writing progress notes within the required timeframe. Participate in staff meetings, case conferences and training sessions as appropriate, and work collaboratively with all collateral agencies demonstrating positive interaction. Maintain a billable average for each day worked (3 units per day). Maintain the confidentiality of consumers at all times and operates within the Code of Ethics of the United States Psychiatric Rehabilitation Association. Develop familiarity with JCAHO, Medicaid and Department of Mental Health standards and compliance requirements, and assist as needed in maintaining JCAHO accreditation, Medicaid compliance and DMH. Offer support and coverage to Office Administrator, including facilitating lunch breaks and covering roles in limited manner during absences. May perform other duties as assigned as directed by the Nurse, Medical Director or President & CEO. SPECIALIZED KNOWLEDGE AND SKILLS REQUIREMENTS: Ability to coordinate with a multi-disciplinary team within an outpatient mental health agency. A superior communicator, who shares information readily and concisely, listens as well as gives advice, and respects the abilities of others. Knowledge of sound ethical practices and principles related to the care of mental health consumers. Excellent written and verbal communication skills. Excellent computer skills, including operating Microsoft Office Suite programs. Knowledge and ability to navigate an Electronic Medical Record (EMR), including data entry. Ability to relate to adults diagnosed with serious and persistent mental illness, using knowledge of concepts, principles, and theories related to mental health and mental illness. Ability to perform amicably in an environment serving the seriously and persistently mentally ill adult population. Ability to respect and uphold client confidentiality. Ability to exhibit a high level of organizational skills and able to prioritize and multi-task without direct supervision. Qualifications MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s Degree in a social science or related field. One (1) to four (4) years of experience in a social services or nonprofit environment. Experience in mental health or a similar agency is highly desired. Possession of a valid driver’s license and operating vehicle on all workdays, with necessary insurance coverage in order to transport consumers. Physical Demands: The position requires moderate physical effort on a daily basis such as walking, bending, stooping, and standing for periods of time. Additional Information At the McClendon Center you will find powerful resources for career long success.. If you are ready for a new challenge in your professional career, submit your cover letter and resume online. At McClendon Center you will find powerful resources for career-long success, including: A competitive starting base salary of $42,900 - $50,500 annually based on relevant work experience (community mental health). Professional support and career development. A package of comprehensive benefits including 100% employer paid health, dental and wellness, AFLAC supplemental benefits, four weeks of combined sick and vacation leave, 403(b) retirement employer contributions, Incentive programs, Tuition stipend, Public Service Loan Forgiveness eligibility, life insurance, EAP (Employee Assistance Program). Company paid holidays. The latest technology and work tools including a laptop and iPhone. Resumes are reviewed on a rolling basis. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. McClendon Center is an equal opportunity employer and does not discriminate on the basis of race, color, national and ethnic origin, sex, marital status, religion, or disability. No phone calls, please. Note: McClendon Center is not accepting resumes or referrals from agencies. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if McClendon Center hires the candidate.

Responsibilities

The Office Engagement Coordinator assists Community Support Specialists, Psychiatrists, and Nurses in engaging consumers waiting for psychiatric appointments, ensuring their needs are met and supporting their recovery goals. They handle emergencies, document consumer interactions, and facilitate care coordination with other providers.