Office Experience Specialist at boston consulting group

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

63000.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office Management, Customer Service, Logistics Management, Communication Skills, Time Management, Organizational Skills, Problem Solving, Collaboration, Technology Proficiency, Attention to Detail, Service Orientation, Adaptability, Professionalism, Critical Thinking, Confidentiality, Hospitality Mindset

Industry

Business Consulting and Services

Description

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As an Office Experience Specialist in BCG’s Houston office, you’ll play a central role in delivering an exceptional, welcoming, and highly functional workplace environment. As a highly visible member of the Office Experience team, you’ll be the first point of contact for clients, visitors, and staff, setting the tone for the overall office experience. Under the supervision of the Office Experience & Events Manager, you’ll contribute to a polished, welcoming, and well-organized environment by taking a lead role in supporting operations, executing logistics, and delivering high-touch service that reflects BCG’s culture and standards. Key responsibilities include: Serving as the primary point of contact for clients, visitors, and staff entering the office—greeting them with professionalism and care, and managing their experience from arrival to departure Managing the front desk and inbox, responding to questions, requests, and service needs in a timely and thorough manner Oversee all office and meeting room requests, maintaining the office calendar and strategically managing reservations to ensure optimal space utilization and availability Handling visitor logistics including pre-arrival communication, security clearance, badging, and welcome materials to ensure a seamless guest experience Coordinating and supporting the setup and execution of in-office meetings, including booking rooms, arranging catering, ordering supplies, and ensuring AV readiness Monitoring space usage and proactively resetting or preparing meeting rooms and communal spaces to maintain a consistent standard of quality and presentation Support the appearance and functionality of the office by monitoring shared spaces, kitchens, and conference rooms, ensuring they are clean, stocked, properly configured, and ready for use. Maintaining kitchen areas by proactively restocking food and beverage items, cleaning surfaces and appliances, and monitoring kitchen inventory and equipment Participating in strategic planning around office culture, consistently offering innovative ideas to enhance the office experience. Ordering supplies and ensuring appropriate supplies are stocked and organized in shared workspace Leading mailroom operations, including timely processing, distribution, and coordination of inbound and outbound mail and packages. Liaising with the IT team to troubleshoot and resolve basic technology needs, including guest Wi-Fi, conference room displays, and hybrid meeting logistics Managing car service bookings, parking validation, and directional or wayfinding assistance for visitors and vendors Collaborating with the Office Experience team on projects that enhance guest services, office functionality, and staff satisfaction Providing backup support to other front-of-house or office operations functions as needed, especially during peak days or coverage gaps You're good at: Creating memorable first impressions and fostering a professional, welcoming environment for guests and employees alike Delivering high-touch service with a hospitality mindset, adapting your approach to meet individual needs and preferences Remaining composed, efficient, and service-oriented when faced with last-minute changes, competing priorities, or high-pressure situations Managing front-desk responsibilities such as phones, emails, and visitor registration with accuracy, grace, and attention to detail Communicating clearly and confidently—both verbally and in writing—with internal and external stakeholders at all levels Taking ownership of your work environment, maintaining high standards, and promptly addressing operational issues. Using sound judgment, critical thinking, and adaptability to resolve challenges and manage multiple tasks effectively. Proactively anticipating needs, identifying service gaps, and taking initiative to address or escalate issues before they arise Collaborating across teams, such as Office Experience, IT, Admin Services, and Facilities, to ensure seamless service delivery Maintaining confidentiality and managing sensitive information with integrity and discretion Displaying sound judgment, a calm demeanour, and a polished, professional presence in all situations Using technology comfortably (e.g., Microsoft Office, internal room booking systems, digital signage tools) and embracing new systems with curiosity and adaptability Embracing flexibility and showing a willingness to assist across roles or functions when needed to ensure a consistent guest experience Representing BCG’s culture and values through a client-first attitude, commitment to excellence, and enthusiasm for being part of a team What You'll Bring Bachelor’s degree strongly preferred 2–4 years of experience in office management, facilities operations, administrative support, or customer service, ideally within professional services or corporate environments. Proven ability to handle logistics, manage guest experience, and provide operational support at a high standard Excellent communication, time management, and organizational skills Strong proficiency in Microsoft Office Suite and comfort quickly adapting to new technology platforms. Demonstrated track record in proactively solving operational issues, improving office processes, and ensuring excellent service delivery. Strong service orientation, a proactive mindset, and a collaborative approach Ability to work in office 5 days a week and support occasional overtime or special events as needed Additional info This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below: The base salary range for this role is $57,000-$63,000. This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees – and their eligible family members.* That’s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Responsibilities

As an Office Experience Specialist, you will manage the front desk and ensure a welcoming environment for clients and visitors. You will also coordinate office logistics, support meeting setups, and maintain shared spaces to reflect BCG's standards.