Office Generalist - Warehouse M-F 1st Shift at FIDELITONE

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

21.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, MS Office, Communication Skills, Detail-Oriented, Positive Attitude, Typing Skills, Order Processing, Problem Solving, Scheduling, Reporting, Returns Assistance, Dispatcher Interaction, Billing Information, Fast-Paced Environment, Flexibility

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Office Generalist - Warehouse M-F 1st Shift Department: Operations - Order Fulfillment Employment Type: Full Time Location: Albuquerque, NM (12th) Compensation: $21.00 / hour Description The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. ESSENTIAL FUNCTIONS Responds to incoming phone calls and emails in a friendly, professional, and standardized method. Communicates effectively with customers to maintain positive relationships. Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.). Processes order/data entry. Assists customers with returns. Performs light MS Excel reporting tasks. Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste. Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed. Accurately input billing information into company system. Performs other related duties as assigned. Requires immediate supervision; primary job functions do not typically require exercising independent judgment. Required Skills Typing skills at 25-30 WPM are necessary. Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and AS400 /ASW system is helpful. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills. Must be willing to work in a challenging, fast-paced environment. Must be flexible to work a different shift when necessary. Required Experience Previous customer service/call center and (or) data entry experience preferred.

Responsibilities

The Office Generalist ensures customer satisfaction by providing timely and efficient service via telephone and email. Responsibilities include handling order research, processing data entry, assisting with returns, and scheduling daily operational needs.